You can close a Regions savings account by phone, in person, or online, depending on your account type and balance
Regions Bank lets you close a savings account through three main routes: calling their customer service line, visiting a branch in person, or using online banking if your account balance is zero. The fastest method is usually a phone call, which takes about 10 minutes. In-person closure at a branch gives you a receipt and lets you handle any remaining balance on the spot. Online closure through the Regions mobile app or website works only if you have already moved your money out.
Before you close, you need to know your account number (on your debit card or statements), have a zero balance, and decide what to do with any remaining funds. If you have automatic deposits or bill payments tied to the account, those will stop working once it closes, so plan ahead.
Key Takeaways
- Call Regions customer service at 1-800-regions (1-800-734-4667) to close over the phone without visiting a branch.
- Your account must have a zero balance before closure; any remaining money must be transferred or withdrawn first.
- Closing takes effect when ready by phone or in person, but online closure may take one to two business days to process.
- Stop any automatic deposits, bill payments, or transfers linked to the account before you close it, or they will fail.
- You will not receive a written confirmation by mail unless you request one, so ask for a reference number during the call.
Closing by phone with Regions customer service
Call Regions at 1-800-734-4667 and tell the representative you want to close your savings account. Have your account number ready. The representative will verify your identity by asking for your Social Security number, date of birth, or answers to security questions you set up when you opened the account. This usually takes two to three minutes.
Once verified, the representative will confirm your account balance. If there is money left, they will ask how you want to handle it: transfer to another Regions account, transfer to an external bank account, or receive a check by mail. If you choose a check, it typically arrives within five to seven business days. After you decide, the representative will process the closure and give you a confirmation number. Write this down or ask them to email it to you, because you will not receive a paper confirmation unless you specifically request one.
The account closes when ready, though it may take one business day for the closure to show in your online banking. Any pending transactions that have not yet posted may still go through, so if you are worried about overdrafts, ask the representative to flag the account as closed so no further charges can post.
Closing in person at a Regions branch
Walk into any Regions branch with your ID and ask to close your savings account. Bring your debit card if you have one. A teller will pull up your account, verify your identity, and confirm the balance. If you have money in the account, you can withdraw it in cash on the spot, transfer it to another account, or request a cashier's check.
The teller will process the closure and print a receipt showing the account number, closure date, and final balance. This receipt is your proof of closure, so keep it. The account closes when ready and will not appear in your online banking after that day, though it may take until the next business day for the system to fully remove it.
In-person closure is useful if you want to withdraw cash without waiting for a check or transfer, or if you prefer to handle everything face-to-face. It also gives you a printed record right away. Find your nearest branch on the Regions website or call 1-800-734-4667 to confirm hours before you go.
Closing online through Regions banking
Log into your Regions online banking account or mobile app, go to Account Services or Settings, and look for the option to close an account. Some versions of the app label this as "Manage Accounts" or "Account Details." You will only see the close option if your account balance is exactly zero.
If you see the close option, click it and confirm your choice. The system will ask you to verify your identity one more time, usually by sending a code to your phone or email. Enter the code, and the closure request will be submitted. Regions will process it within one to two business days. You will not receive an when ready confirmation number, so take a screenshot of the confirmation page if one appears.
Online closure is convenient if you are closing an account you rarely use and have already moved the money out. However, if you run into any problems during the process, you will need to call or visit a branch to finish, so have the phone number ready.
What to do with your money before closing
Your account must have a zero balance to close it. If you have money in the account, you have three options: withdraw it in cash at a branch, transfer it to another bank account, or request a check.
Withdrawing cash works if you want the money when ready and are closing at a branch. Transfers to another Regions account happen when ready if you set it up online or by phone. Transfers to an external bank account (at another bank) take one to three business days and require you to provide the receiving account number and routing number. Requesting a check by mail takes five to seven business days and costs nothing, but you have to wait and then deposit it yourself.
If you have a very small balance (under $25), some branches will waive the zero-balance requirement and close the account anyway, but this is not may provide. Ask the teller or representative when you call.
Stopping automatic payments and deposits before you close
Before you close the account, log into your online banking and check for any automatic bill payments, direct deposits, or transfers set to that account. If your paycheck goes to this savings account, contact your employer's payroll department and give them your new account number at least one week before the closure date.
For automatic bill payments, log into each biller's website (your utility company, insurance company, loan servicer, etc.) and update the payment account or turn off automatic payments. Do not rely on Regions to stop these for you, because some billers will keep trying to charge the closed account and may charge you overdraft or returned-payment fees.
If you have set up transfers from this account to another account, cancel those in your online banking under Transfers or Bill Pay. Once the account closes, any attempt to use it will fail, and you may be charged a fee by the other bank or service.
What happens after your account closes
Once closed, the account number becomes inactive and cannot be used for deposits, withdrawals, or transfers. If someone tries to send money to that account number, the transfer will fail and the money will be returned to the sender. If a biller tries to charge it, the charge will be rejected.
The account will remain on your Regions record for seven years for tax and fraud-prevention purposes, but you will not see it in your online banking or be able to access it. If you need a record of transactions from that account for tax purposes, read or print your statements before you close it.
If you closed the account and later realize you need to reopen it, you can open a new savings account at any time. However, the old account number cannot be reactivated, so you will get a new number.
Frequently Asked Questions
Can I close my account if I have a negative balance?
No. You must pay off any overdraft or negative balance before closing. Call Regions at 1-800-734-4667 and ask how much you owe, then transfer money into the account or pay it by phone to bring the balance to zero.
What if I have a pending deposit that has not posted yet?
Wait for the deposit to post before you close, or the money may be lost or delayed. Check your account balance in online banking to confirm all expected deposits have arrived, then proceed with closure.
Will closing my account hurt my credit score?
No. Closing a savings account does not affect your credit because savings accounts are not reported to credit bureaus. Only credit cards, loans, and lines of credit show up on your credit report.
How long does it take to close a Regions savings account?
By phone or in person, closure is when ready. Online closure takes one to two business days. If you request a check for your remaining balance, add five to seven days for the check to arrive by mail.
Can I reopen the same account after I close it?
No. Once closed, that account number is retired permanently. You can open a new savings account at any time, but it will have a different account number.