You can close most Regions Bank accounts online through your digital banking portal, but the process depends on your account type and balance

Regions Bank lets you close checking and savings accounts through their online banking platform without visiting a branch or calling. You log in, navigate to your account settings, and initiate the closure. The bank will verify your identity, confirm your account balance, and walk you through what happens to any remaining funds. The whole process typically takes a few minutes to start, though the actual closure may take several business days to complete on the back end.

Not every account type can be closed online. Money market accounts, certificates of deposit (CDs), and some specialty accounts may require a phone call or branch visit. If your account has a negative balance or outstanding holds, you will need to resolve those before closure. Regions also requires that you have no pending transactions or scheduled transfers when you submit your closure request.

Key Takeaways

  • Checking and savings accounts can usually be closed through Regions' online banking portal by logging in and selecting account settings.
  • Your account must have a zero or positive balance, with no pending transactions or holds, before you can close it online.
  • If you have a CD or money market account, you will need to contact Regions by phone or visit a branch to close it.
  • Regions will send any remaining balance to you by check or transfer it to another account you specify during the closure process.

Steps to close your account through online banking

Log into your Regions Bank online account using your username and password. Once you are in your dashboard, look for account settings or account management — this is usually in a menu labeled "Settings," "Manage Accounts," or "Account Services." The exact location varies slightly depending on whether you are using the desktop website or the mobile app.

Select the account you want to close. Regions will show you the current balance and any pending activity. If there are pending transactions, you will need to wait for them to clear before you can proceed. The system will not let you close an account with outstanding checks, pending transfers, or scheduled bill payments.

Choose the closure option and confirm your reason for closing (this is optional but Regions may ask). The bank will then ask how you want to handle any remaining balance — by check mailed to your address on file, or by transfer to another bank account. If you choose a transfer, you will need to provide the routing number and account number of the receiving bank.

Review the closure summary and submit your request. Regions will send you a confirmation email with a reference number. Your account will remain open for a few more business days while the bank processes the closure and sends out any remaining funds.

What to do before you close your account

Stop all automatic payments and recurring transfers at least a week before you plan to close the account. This includes bill payments, paycheck deposits, subscription charges, and transfers to savings or other accounts. If a payment tries to post after closure, it will be rejected, and you may face overdraft fees or late charges from the merchant.

Update your direct deposit information with your employer or benefits provider if you are switching to a different bank. Regions will not forward deposits to your new account, so you need to make this change yourself. The same applies to any government benefits — Social Security, unemployment, tax refunds — that currently deposit to your Regions account.

Withdraw any cash you need before closure. Once your account is closed, you cannot use your debit card, and you will not be able to access funds through ATMs. If you have a small balance you want to keep, transfer it to your new bank account before you close.

Check your account for any outstanding checks you wrote. If you wrote a check that has not cleared yet, that check will bounce after your account closes. Contact anyone you wrote checks to and ask them to redeposit or provide a new payment method.

Account types that require a phone call or branch visit

Certificates of deposit (CDs) cannot be closed online through the standard account closure process. If your CD has reached maturity, you can withdraw the funds, but you will need to call Regions at 1-800-637-7455 or visit a branch to close the account itself. If your CD is still in its term, you may face an early withdrawal penalty.

Money market accounts require phone or branch closure in most cases. Regions treats these differently from standard savings accounts because they often have higher minimum balances and different fee structures. Call the number on the back of your card or visit your local branch to close a money market account.

Business accounts, trust accounts, and accounts held jointly with someone else may also require additional steps. If you have a joint account, both account holders may need to authorize the closure. For business or trust accounts, Regions may need documentation or signatures from authorized representatives.

What happens to your remaining balance

Regions will not keep any remaining balance in your account. You must choose how to receive the funds during the closure process. The two main options are a check mailed to your address on file, or an electronic transfer to another bank account.

If you choose a check, it typically arrives within 5 to 10 business days after your account officially closes. The check will be drawn on a Regions Bank account and will be valid for 180 days. If you do not cash it within that time, you will need to contact Regions to request a replacement.

If you choose an electronic transfer, the funds will move to the receiving bank account within 1 to 3 business days. You will need to provide the routing number and account number of the receiving bank. Make sure you enter these correctly — if you provide the wrong account number, the transfer may be rejected or sent to the wrong account.

If your account has a zero balance, you can still close it online. Regions will straightforward confirm the closure and send you a final statement.

Reasons your online closure might not work

If you see an error message when you try to close your account, the most common reason is that your account has pending activity. This includes checks that have not cleared, pending bill payments, or transfers that are in progress. Wait for these to complete, then try again.

A negative balance will also block online closure. If you owe Regions money — because of overdraft fees or returned deposits — you must pay that amount before you can close the account. You can usually do this by transferring funds from another account or making a payment through the online portal.

If your account is flagged for fraud or security reasons, Regions may require you to call or visit a branch to close it. This is a safety measure to prevent unauthorized account closures. Call 1-800-637-7455 and explain that you want to close your account.

After your account is closed

You will receive a final statement showing all activity up to the closure date. Keep this for your records, especially if you had automatic payments or recurring charges. The final statement confirms that your account is closed and shows where your remaining balance was sent.

Your debit card will stop working when ready or within a few days of closure. You do not need to do anything with it — you can destroy it or let it expire. If you have checks printed with your Regions account number, do not use them after closure.

If you had overdraft protection linked to another account, that protection will end when your account closes. Make sure your new bank account has overdraft protection set up if you want it.

Frequently Asked Questions

Can I close my Regions account if I have a negative balance?

No. You must bring your account to zero or positive before you can close it online. Pay the negative balance through the online portal or by transferring funds from another account. Once the balance is settled, you can proceed with closure.

What if I have a pending check that has not cleared?

Wait for the check to clear before you close your account. If you close before it clears, the check will bounce and you may face fees. If you are unsure whether a check has cleared, contact Regions or check your transaction history in the online portal.

How long does it take for my remaining balance to reach my new bank?

If you choose an electronic transfer, the funds typically arrive within 1 to 3 business days. If you choose a check, it usually arrives within 5 to 10 business days. Business days do not include weekends or bank holidays.

Can I reopen my Regions account after I close it?

Yes, you can open a new account with Regions at any time. However, if your account was closed due to fraud or policy violations, Regions may decline to open a new account for you. For most standard closures, you can straightforward open a new account online or at a branch.

What if I forgot to update my direct deposit before closing?

Contact your employer or benefits provider when ready and provide your new bank account information. Your next deposit will go to your new account. If a deposit attempts to post to your closed Regions account, it will be rejected and returned to the sender.