The basic steps to close a Marcus account
To close a Goldman Sachs Marcus savings account, you need to withdraw your balance, then request closure through the online portal or by phone. Marcus does not charge a fee to close the account, and you can start the process whenever you want — there is no waiting period or penalty.
The account must have a zero balance before Marcus will close it. If you have pending deposits or transfers, those must clear first. Once your money is out, you can request closure when ready; the account typically closes within a few business days.
You do not need to visit a branch or mail anything in. Everything happens online or over the phone, which is how Marcus operates — it is a digital bank with no physical locations.
Key Takeaways
- Your Marcus account balance must reach zero before you can close it; you cannot close an account with money still in it.
- You can transfer your balance to another bank account, request a check, or move funds to another Marcus account you own.
- Closure requests are processed through the Marcus website or by calling 1-833-466-2759, and the account typically closes within three to five business days.
- Marcus does not charge a closure fee, and you can close the account at any time without penalty.
- If you have a pending direct deposit or automatic transfer scheduled, cancel it before requesting closure to avoid delays.
How to withdraw your balance before closing
You have three main ways to get your money out of Marcus. The fastest is an electronic transfer to another bank account you own — this usually takes one to two business days. Log into your Marcus account, go to the Transfers section, select "Send money out," and choose the external bank account where you want the funds to go. You will need your routing number and account number from the receiving bank.
The second option is to request a check mailed to your address on file. This takes longer — typically five to seven business days for the check to arrive, plus time for it to clear at your bank — but it works if you do not want to link another account. Request the check through the same Transfers section.
The third option, if you have multiple Marcus accounts, is to move money between your own accounts. This is when ready and useful if you want to consolidate before closing one account.
Requesting closure through the website or app
Once your balance is zero, you can request closure directly in the Marcus app or website. Log in, go to Account Settings, and look for the option to close your account. Marcus will ask you to confirm that your balance is zero and may ask why you are closing — this is optional feedback, not a requirement.
After you submit the closure request, you will receive a confirmation email. The account will be marked as "closed" in your profile within a few business days, though you may still see it in your transaction history for record-keeping purposes.
If you do not see a self-service closure option in your account, or if you prefer to speak with someone, you can call Marcus customer service at 1-833-466-2759. They are available Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. A representative can process the closure over the phone once they confirm your balance is zero.
What happens to your account after closure
Once closed, you cannot use the account to deposit money, earn interest, or make transfers. Your login credentials will no longer work. However, you will still be able to view your transaction history and statements for tax and record-keeping purposes — Marcus keeps this information available for several years.
If you close the account and then want to reopen it later, you can create a new account from scratch. There is no waiting period, and you will go through the same signup process as a new customer, including identity verification.
If you have automatic payments or direct deposits set up with your Marcus account number, those will fail once the account closes. Make sure to update those arrangements with your employer, benefits provider, or creditor before you request closure, or they will bounce back to the sender.
Timing and what to expect
The entire process — from withdrawal to closure confirmation — typically takes five to ten business days if you use an electronic transfer. If you request a check, add another five to seven days for mail delivery and clearing.
Weekends and holidays do not count as business days, so if you submit a closure request on a Friday, the three to five day window starts on Monday. If you are moving to another bank and want to avoid a gap in savings, start the transfer process before you request closure; do not wait until the account is already closed.
You will not receive a final statement in the mail automatically, but you can read your statements from your account history before closure, or request them by phone if you need them after the account is closed.
Frequently Asked Questions
Can I close my Marcus account if I still have money in it?
No. Marcus requires a zero balance before processing a closure request. You must withdraw or transfer all funds first. If you try to request closure with a balance remaining, the system will not allow it.
Will closing my Marcus account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit appear on your credit report.
What if I have a pending deposit that has not cleared yet?
Wait for it to clear and then withdraw it before requesting closure. If a deposit is still pending when you request closure, the closure request may be delayed. You can check the status of pending deposits in your transaction history.
Can I close my account over the phone without going online?
Yes. Call 1-833-466-2759 and a representative can help you close the account over the phone. They will confirm your balance is zero and process the request. You still need to withdraw your balance first — the phone representative cannot close an account with money in it.
How long does it take for the account to fully disappear from my profile?
The account will be marked as closed within three to five business days of your request. It will remain visible in your account history for record-keeping, but you will not be able to use it. Some users see it archived or moved to a separate "closed accounts" section in the app.