The basic steps to close a 360 account

You can close a 360 savings account by calling their customer service line, logging into your online account, or visiting a branch if you have access to one. The process itself takes minutes, but you need to handle your money first — the account must be empty before it closes. Most people finish the whole thing in one phone call.

360 is owned by Capital One, so when you call, you're reaching Capital One's customer service team. Have your account number ready, and be prepared to say why you're closing (though you don't have to give a detailed reason). They will confirm your identity, check that your balance is zero, and process the closure on the spot.

Key Takeaways

  • You must withdraw or transfer all money out of the account before closing it — 360 will not close an account with a balance.
  • Call 360's customer service number (found on your debit card or account statements) to close over the phone, which is the fastest method for most people.
  • If you have automatic deposits or bill payments linked to the account, cancel or redirect them before you close, or they will fail.
  • After closure, keep your final statement for your records, and check your credit report a few weeks later to confirm the account shows as closed.

Moving your money before you close

Before you call to close the account, withdraw or transfer every dollar. You can transfer money to another bank account you own (at 360 or elsewhere) using an external transfer, or withdraw it as cash at an ATM or branch. If you have pending transactions, wait for them to clear first — a transaction that's still processing can cause problems when you try to close.

If you have a 360 debit card, you can use it to withdraw cash at any ATM that accepts Mastercard, or at any Capital One branch. If you prefer a transfer, log into your 360 account online and set up an external transfer to your other bank. This usually takes one to two business days, so plan ahead if you're closing soon.

Stopping automatic payments and deposits

Check whether you have any automatic deposits (like a paycheck or government benefit) or automatic bill payments set up on this account. If you do, you need to change them before you close, or they will fail and may trigger overdraft fees or missed payments elsewhere.

For automatic deposits, contact your employer or the organization sending the money and give them your new account number. For automatic bill payments, log into each biller's website or call them directly to update your payment method. This step takes time, so do it at least a week before you plan to close the account.

Closing the account by phone

Call 360's customer service number. You'll find it on the back of your debit card, on your monthly statement, or on the 360 website. Have your account number and a form of ID ready — they will ask you to verify your identity before they proceed.

Tell the representative you want to close your savings account. They will confirm that your balance is zero and ask a few questions — they may ask why you're leaving, but you don't have to give a detailed answer. Once they confirm everything, they will process the closure. The account will close when ready, though it may take a few days to disappear from your online account view.

Closing through your online account

Some banks let you close an account through their website or app, but 360 typically requires you to call. Log into your account and look for a "Close Account" or "Account Settings" option — if it's available, follow the prompts. If you don't see it, or if the option is grayed out, you'll need to call instead.

Closing online is faster if the option is there, but calling guarantees the closure goes through and gives you a confirmation number to keep. If you're unsure whether your account closed, call back to confirm.

What happens after you close

Once the account is closed, you won't be able to use your 360 debit card for that account anymore. If you have other 360 accounts (like a checking account), those remain open and unaffected. Your final statement will show in your online account for a period of time — read and save it for your records.

Check your credit report a few weeks after closing to make sure the account shows as closed. You can view your credit report for free at annualcreditreport.com. A closed savings account typically stays on your report for up to seven years, but it won't hurt your credit score once it's closed.

If you want to reopen the account later

If you close your 360 account and change your mind, you can open a new one. You won't be able to reopen the exact same account — it's permanently closed — but you can open a fresh 360 savings account with a new account number. The process is the same as opening any new savings account with 360.

There's no penalty for closing and reopening, but you will get a new debit card and new account number, so you'll need to update any automatic payments or deposits again.

Frequently Asked Questions

What if I have a pending transaction when I try to close?

Wait for the transaction to clear before closing. A pending transaction can prevent closure or cause problems afterward. Check your account for a few days to make sure everything has posted, then call to close.

Can I close the account if I have a negative balance?

No. You must bring the balance to zero or positive before closing. If you're overdrawn, deposit money to cover the negative balance first, then proceed with closure.

Will closing my 360 account hurt my credit score?

Closing a savings account typically does not hurt your credit score, because savings accounts don't appear on your credit report. Only credit accounts (credit cards, loans) affect your score. The closure may appear on your credit report as a closed account, but it won't lower your score.

How long does it take for the account to fully close?

The closure is processed when ready when you call, but it may take a few days to disappear from your online account view. If you need confirmation, ask the representative for a reference number when you close.

What if I forgot to cancel an automatic payment before closing?

The payment will fail and may trigger a fee from the biller. Contact the biller when ready to let them know the account is closed and provide a new payment method. They can usually reverse a failed payment fee if you contact them quickly.