Getting your money back for COD Points

Call of Duty Points (COD Points) are the in-game currency you buy with real money to purchase cosmetics, battle passes, and operator skins. If you bought them by mistake, changed your mind, or encountered a problem with your purchase, you can request a refund through the platform where you made the purchase — not directly from Activision.

The refund process depends on whether you bought the points through PlayStation, Xbox, Steam, Battle.net, or mobile. Each platform has its own refund window and rules. Most platforms allow refunds within 14 days of purchase if the points haven't been spent yet, though some are stricter.

Key Takeaways

  • Refunds for COD Points come from the platform you bought them on (PlayStation, Xbox, Steam, Battle.net, or mobile), not from Activision directly.
  • Most platforms require you to request a refund within 14 days of purchase and before you spend the points in-game.
  • You will need your transaction receipt or order number, which you can find in your account's purchase history.
  • If a platform denies your refund, you can appeal once, but the decision is usually final after that.

Refunds through PlayStation Network

On PlayStation, you request refunds through your account settings, not through the game itself. Go to your Profile, select Account, then Payments and Subscriptions, and find Transaction History. Locate the COD Points purchase and select it.

PlayStation allows refunds within 14 days of purchase if the points have not been spent. If you have already used the points to buy a battle pass or skin, your refund request will likely be denied. You can request a refund once per purchase — if PlayStation denies it, you can appeal, but a second denial is usually final.

Refunds through Xbox

On Xbox, sign into your account on xbox.com, go to Account, then Order History. Find the COD Points purchase, select it, and choose Request a Refund. You can also request a refund through the Xbox app on your console by going to Settings, Account, and Purchase History.

Xbox typically allows one refund per account per year for digital purchases, including COD Points. The refund window is usually 14 days from purchase, and the points must not have been spent. If you have already purchased items with the points, your request will be denied.

Refunds through Steam

On Steam, log in to your account, go to Help, then Steam Support. Select Purchases, find the COD Points purchase, and choose I Would Like a Refund. Steam will ask why you want the refund and whether you have spent the points.

Steam's refund window is 14 days from purchase and within 2 hours of playtime since the purchase. Because COD Points are a currency rather than a game, the playtime rule is less strict — what matters is whether you have spent the points. If you have, Steam will deny the refund.

Refunds through Battle.net

Battle.net is Activision's own platform, and refunds here work differently. Log into your Battle.net account, go to Account Settings, then Transactions. Find the COD Points purchase and select Request Refund.

Battle.net allows refunds within 30 days of purchase if the points have not been spent in-game. This is a longer window than most other platforms. If you have purchased anything with the points — even a single cosmetic item — the refund will be denied. You can appeal once if your request is denied.

Refunds through mobile platforms

If you bought COD Points through a mobile device, the refund goes through the app store on that device, not through the game. On iPhone, go to Settings, tap your name, select Media & Purchases, and choose Purchase History. On Android, open Google Play, go to Account, then Payments and Subscriptions, and select Purchase History.

Apple's App Store allows refunds within 45 days of purchase if the points have not been spent. Google Play typically allows 48 hours. Both platforms require you to explain why you want the refund. If you have already used the points, both will deny your request.

What to do if your refund is denied

If a platform denies your refund request, you can appeal once. When you appeal, explain clearly why you believe the refund should be granted — for example, if you were charged twice by mistake, or if a child made the purchase without permission. Include your transaction receipt or order number.

If the appeal is also denied, the decision is final. The platform will not process a third request. At that point, your only option is to contact the platform's customer support directly through their website to see if a human representative can help, though this rarely overturns a denial.

Frequently Asked Questions

Can I get a refund if I already spent the COD Points?

No. All platforms deny refunds once the points have been used to purchase anything in-game, including battle passes, operator skins, or weapon blueprints. The refund must be requested before you spend them.

How long does a refund take after I request it?

Most platforms process refunds within 5 to 10 business days. The money returns to the payment method you used — your credit card, debit card, or digital wallet. Some banks take an additional 1 to 3 business days to show the refund in your account.

What if a child bought COD Points without permission?

Contact the platform's customer support when ready with proof that you are the account holder. Explain that an unauthorized purchase was made. Most platforms will refund unauthorized purchases made by minors even outside the normal refund window, though you may need to provide a copy of your ID.

Can I request a refund if I was charged twice by mistake?

Yes. Contact the platform's customer support with both transaction receipts. Duplicate charges are usually refunded outside the normal refund window because they are a billing error, not a change of mind.

What if the platform says I don't have a receipt?

Check your email for a purchase confirmation from the platform. If you don't find one, log into your account and look for Transaction History or Purchase History — the receipt is stored there even if the email was deleted. You can take a screenshot of the transaction to use as proof.