Brawl Pass refunds go through Supercell's support system, not your payment provider

Brawl Pass is a seasonal battle pass in Brawl Stars, Supercell's mobile game. If you bought it and want your money back, you contact Supercell directly through their in-game support tool or their website — not your credit card company or app store. Supercell handles these requests themselves rather than routing them through the payment channel you used.

The reason matters: your bank or app store can't reverse a Brawl Pass purchase without Supercell's sign-off, because Supercell is the merchant. Going straight to Supercell is faster and more likely to result in a decision either way.

Key Takeaways

  • Contact Supercell through the in-game support menu or their website help center, not your payment provider or app store.
  • Supercell typically refunds Brawl Pass purchases if you request within a few days and haven't used the pass benefits significantly.
  • Have your account details, the purchase date, and the amount ready when you submit your request.
  • If Supercell denies your request, you can escalate through your payment provider, but Supercell's decision usually stands.

How to submit a refund request to Supercell

Open Brawl Stars and tap the settings icon (gear symbol) in the bottom right corner. Scroll down and select "Help and Support." From there, choose "Contact Us" and select the reason that matches your situation — usually "Refund Request" or "Purchase Issue."

Write a clear message explaining that you purchased Brawl Pass and want a refund. Include the date you bought it, the amount you paid, and your player tag (the ID number Supercell uses to identify your account). If you remember the transaction ID from your receipt, include that too.

Supercell will respond within a few business days. They may ask follow-up questions about why you want the refund or whether you've used the pass. Answer honestly — they're checking whether you're trying to get the pass benefits for free.

What Supercell considers when deciding on a refund

Supercell is more likely to refund a Brawl Pass if you request within 48 hours of purchase and haven't opened many of the pass rewards. If you bought it, collected several tier rewards, and then asked for your money back weeks later, Supercell will probably deny it.

Accidental purchases — like a child buying the pass without permission — are treated differently. If that's your situation, mention it in your request and explain what happened. Supercell has refunded accidental purchases in the past, especially if the account is linked to a minor.

Technical problems (the pass didn't load, you were charged twice, the purchase didn't go through but you were still charged) are also reasons Supercell takes seriously. Be specific about what went wrong.

What happens if Supercell says no

If Supercell denies your refund request, you have one more option: contact your payment provider. Call your credit card company, PayPal, Google Play, or Apple App Store (whichever you used) and explain that you purchased a digital item from Supercell and want to dispute the charge.

Tell them Supercell already reviewed your request and declined. Your payment provider will open a dispute and ask Supercell for their side of the story. Supercell will explain why they denied you, and your provider will make a final decision. This process usually takes two to four weeks.

Payment providers are more willing to side with you if the purchase was unauthorized (someone else bought it) or if you can show you asked Supercell within a reasonable time. They're less likely to override Supercell if you're essentially asking them to force a refund for a purchase you made intentionally and used.

Refunds through app stores and payment platforms

Some players try to request a refund directly from Google Play or Apple App Store instead of contacting Supercell. This sometimes works, but it's slower and less reliable. The app store will contact Supercell anyway, and Supercell's response determines the outcome.

If you go through the app store first and they deny you, you can still contact Supercell afterward. But the reverse isn't true — if Supercell already said no, the app store will usually honor that decision.

The fastest path is always Supercell first, then your payment provider if needed.

Timeline for refund decisions

Supercell typically responds to refund requests within 2 to 5 business days. If they approve, the refund goes back to your original payment method within 5 to 10 business days after that, depending on your bank or payment provider.

If you escalate to your payment provider after Supercell denies you, add another 2 to 4 weeks. Payment providers investigate both sides before deciding, and they move slower than game companies.

Don't expect a refund to appear when ready. If Supercell approves on a Friday, you might not see the money until the following week or later.

Frequently Asked Questions

Can I get a refund if I already used the Brawl Pass rewards?

Probably not. Supercell treats this like buying a game pass and then playing the game — you've received the benefit you paid for. If you used only one or two rewards and asked within 48 hours, you might have a case, but don't expect it.

What if I was charged twice for the same Brawl Pass?

Contact Supercell when ready and explain the double charge. Include both transaction IDs if you have them. Double charges are usually refunded quickly because they're clearly errors on Supercell's side, not a change of mind on yours.

Do I lose the Brawl Pass when ready if I get a refund?

Yes. Once Supercell processes the refund, the pass and all its rewards are removed from your account. You'll lose access to any tier rewards you collected, so make sure you want the refund before you confirm it.

Can I refund a Brawl Pass I bought with gems I earned in the game?

No. Supercell only refunds purchases made with real money (credit card, PayPal, app store credit, etc.). If you spent gems you earned by playing, that's not refundable.

What if Supercell's support team isn't responding?

Try submitting your request again through the in-game help menu. If that doesn't work, contact Supercell through their official social media accounts (Twitter, Facebook) or their website contact form. Be patient — support teams can be slow during busy seasons, but they do respond eventually.