Where to send your refund request for BitLife

BitLife purchases go through the app store on your phone — either Apple's App Store or Google Play — not directly through the game. That means your refund request also goes to the app store, not to Candywriter (the company that makes BitLife). The app store handles the money and the refund process.

If you bought something using Apple devices, you request the refund from Apple. If you bought it on Android, you request it from Google. You cannot request a refund from BitLife itself, though you can contact them if you think there is a technical problem with what you purchased.

Key Takeaways

  • Refunds for BitLife purchases go through your app store (Apple App Store or Google Play), not through BitLife or Candywriter.
  • Apple and Google each have a time window for refund requests — usually 14 to 48 hours after purchase — so act quickly if you want to return something.
  • You will need the email address or phone number linked to your app store account to start a refund request.
  • If the app store denies your refund, you can contact BitLife support to report a technical problem, but they cannot override the app store's decision.

How to request a refund through Apple App Store

Open the App Store app on your iPhone, iPad, or Mac. Tap your profile picture in the top right corner, then tap "Purchase history." Find the BitLife purchase you want to refund and tap it. Look for a button that says "Report a Problem" or "Report an Issue" — tap that. You will see options including "I would like a refund for this purchase." Select that option and explain why you want the refund.

Apple will review your request. Most refunds are decided within 24 to 48 hours. If Apple approves it, the money goes back to your original payment method — the card or account you used to buy it. If you used an Apple Gift Card, the credit returns to your Apple Account balance instead.

You can also request a refund by visiting reportaproblem.apple.com on a computer. Sign in with your Apple ID, find the purchase, and select "Report a Problem." The process is the same from there.

How to request a refund through Google Play

Open the Google Play app on your Android phone or tablet. Tap your profile icon in the top right, then tap "Manage my Google Play." Go to "Purchases" and find "BitLife" in your list. Tap the purchase you want to refund. You will see an option to "Refund" — tap it and confirm.

Google processes most refund requests within a few hours, though it can take up to 48 hours. The money returns to the payment method you used — your debit card, credit card, or Google Play balance. If you bought the purchase with Google Play credit, the refund adds back to that balance.

Google's refund window is typically 48 hours from the time of purchase, though this can vary. After that window closes, you can still request a refund, but Google is less likely to approve it unless there is a technical problem with the purchase.

What counts as a reason for a refund

App stores are more likely to refund purchases if you explain what went wrong. Common reasons that work include: you bought something by accident (like tapping the wrong button), the purchase did not give you what was advertised, or the purchase caused a technical problem with the game.

Reasons that are harder to use include: you changed your mind about wanting it, you do not like how the game works, or you want to restart your game. The app stores understand that games are entertainment and that your preferences can change, but they treat accidental purchases and technical failures differently from buyer's remorse.

Be honest about why you want the refund. If you say it was an accident when you clearly meant to buy it, the app store may deny the request or flag your account if you do this repeatedly.

What happens after your refund is approved

Once the app store approves your refund, the money returns to your account within a few business days. The purchase disappears from your BitLife game — any items, currency, or perks you bought will no longer be there. If you had already used them in the game, they are gone.

You can request a refund for the same purchase only once. If the app store denies it the first time, you can try again with a different explanation, but multiple requests for the same purchase may result in your account being flagged.

If the app store denies your refund

If Apple or Google says no to your refund request, you have a few options. You can contact the app store again with more detail about what went wrong — sometimes a second request with better information will be approved. You can also contact BitLife support directly at support@candywriter.com to report a technical problem, though they cannot force the app store to refund you.

BitLife support can help if the purchase caused a bug, if you did not receive what you paid for, or if there is a problem with your account. They may be able to restore items or currency to your account even if the app store will not refund the money, depending on what happened.

Preventing accidental purchases in the future

Both Apple and Google let you turn on purchase confirmation, which means the app will ask you to confirm before charging you. On Apple devices, go to Settings, tap your name, then "Media & Purchases," then "Require Password." On Android, open Google Play, tap your profile, go to "Settings," then "Authentication," and turn on "Require authentication for purchases."

You can also set up spending limits or turn off in-app purchases entirely for specific apps. These settings take a few minutes to set up but can save you money if you or someone else using your device tends to tap purchase buttons by accident.

Frequently Asked Questions

How long do I have to request a refund?

Apple gives you 14 days from purchase, though refunds are more likely if you request within 48 hours. Google typically allows 48 hours, though you can request after that window if there is a technical problem. The sooner you request, the better your chances of approval.

Will BitLife know I requested a refund?

BitLife will see that the purchase was refunded when the app store processes it, but they do not need to approve it. The app store makes the decision. BitLife support can see your refund history if you contact them, but a single refund will not get your account in trouble.

Can I get a refund if I already used what I bought?

It is harder to get a refund if you used the purchase, but not impossible. If the item did not work as advertised or caused a problem, explain that in your refund request. If you straightforward used it and changed your mind, the app store is less likely to approve.

What if I bought BitLife+ by mistake?

BitLife+ is a subscription, not a one-time purchase, so the refund process is slightly different. Request a refund through your app store the same way, but mention that it is a subscription. If you cancel the subscription within the refund window, you should get your money back and the subscription will stop.

Can I request a refund on a computer instead of my phone?

Yes. Apple users can go to reportaproblem.apple.com and sign in with their Apple ID. Google Play refunds must be requested through the app on your phone or tablet, not through a web browser.