Farfetch refunds stolen packages, but the timeline and conditions depend on how the theft happened and what evidence exists

Farfetch will refund you for a package that was stolen after delivery, but you need to report it within a specific window and follow their process. The refund is not automatic — it requires a claim, and Farfetch investigates whether the package was actually delivered to your address or intercepted before arrival. The difference matters because it changes who is responsible and how fast you get your money back.

If your package was stolen from your doorstep or building entrance after the carrier marked it delivered, Farfetch typically refunds within 5 to 10 business days once they confirm the theft. If the package never arrived at your address, the timeline is longer because Farfetch has to file a claim with the shipping carrier, which can take 2 to 4 weeks. In either case, you must report the theft before Farfetch closes the order, which usually happens 30 days after delivery.

Key Takeaways

  • Report a stolen package to Farfetch within 30 days of the delivery date, or you lose the right to a refund.
  • Farfetch refunds stolen packages that were confirmed delivered to your address, but the refund goes back to your original payment method, not as store credit.
  • If the package never arrived at your address, Farfetch files a carrier claim on your behalf, which takes 2 to 4 weeks to resolve.
  • Providing photos, police report numbers, or doorbell camera footage speeds up the refund process by reducing the investigation time.

What counts as a stolen package in Farfetch's system

Farfetch distinguishes between three scenarios: a package that was delivered and then stolen, a package that was lost in transit, and a package that was never scanned as delivered. Each one triggers a different refund path.

A delivered and stolen package is one where the carrier's tracking shows "delivered" at your address, but you never received it. This is the most common theft claim. Farfetch treats this as a carrier liability issue, meaning the carrier is responsible for getting the package to you safely, not just to your building. If you report it within 30 days, Farfetch will refund you directly while they pursue the carrier for reimbursement.

A lost in transit package never shows a delivery scan. Farfetch files a carrier claim, and you wait for the carrier's investigation. A never scanned package is similar — it left the warehouse but never entered the carrier's tracking system. Both of these take longer because Farfetch has no proof of delivery to work from.

The 30-day reporting window and what happens if you miss it

You must report a stolen package to Farfetch within 30 days of the delivery date shown in your tracking. After 30 days, Farfetch closes the order and will not investigate or refund theft claims. This is a hard important date, not a guideline.

The 30-day clock starts when the carrier marks the package delivered, not when you discover it is missing. If your package was delivered on a Friday and you do not check until the following Wednesday, you have already used 8 days. If you are away or do not open tracking notifications, you can lose the window without realizing it.

If you miss the important date, your only option is to contact the shipping carrier directly and file a claim with them, bypassing Farfetch. Carriers have their own timelines — usually 30 to 60 days from delivery — but you will need to provide your own evidence and follow up yourself. Farfetch will not help after their 30-day window closes.

How to report a stolen package and what Farfetch needs from you

Log into your Farfetch account, find the order, and select "Report an Issue" or "Return or Refund." Choose "Package not received" or "Stolen package" from the dropdown. Farfetch will ask you to describe what happened and when you discovered it was missing.

At minimum, Farfetch needs the delivery date and your confirmation that you did not receive the package. But your claim moves faster if you provide additional evidence. A police report number is the strongest proof — it shows you took the theft seriously and have an official record. Doorbell camera footage, photos of an empty doorstep, or messages to your landlord or building management also help. Farfetch uses this evidence to decide whether to refund you when ready or file a carrier claim.

Do not wait for Farfetch to ask for evidence. Upload it when you file the claim. Claims with supporting documentation are resolved in 5 to 10 business days. Claims without evidence go to a longer investigation, which can stretch to 3 weeks.

Refund timing: direct refund versus carrier claim

If Farfetch confirms the package was delivered to your address, they refund you directly to your original payment method within 5 to 10 business days. You do not have to wait for the carrier's investigation. Farfetch absorbs the loss and pursues the carrier separately.

If the package shows no delivery scan or was lost in transit, Farfetch files a claim with the carrier and you wait for their investigation. This takes 2 to 4 weeks. During this time, your account shows the order as "under investigation." You will not see a refund until the carrier responds. If the carrier denies the claim, Farfetch will then refund you from their own account, but this adds another 5 to 10 days.

The refund always goes back to your original payment method — credit card, debit card, or PayPal. It does not appear as Farfetch store credit. If you paid with a credit card, the refund shows as a credit on your next statement, not as cash in your account.

What Farfetch will not refund for

Farfetch will not refund if you signed for the package or if someone at your address accepted it. Once a signature is collected, the carrier considers the package delivered to the intended recipient, and theft after that point is your responsibility, not Farfetch's.

Farfetch also will not refund if you report the theft more than 30 days after delivery, if you cannot provide a delivery address that matches your order, or if you have a history of filing multiple theft claims on the same account. Repeated claims trigger a fraud review, and Farfetch may suspend your account or deny future claims.

If you chose a delivery method that does not require a signature — such as leaving the package in a safe place — and it was stolen from that location, Farfetch will still refund you, but the investigation takes longer because there is no signature proof of delivery.

Preventing theft and choosing safer delivery options

Farfetch offers several delivery options that reduce theft risk. Signature required means the carrier will not leave the package unattended and will attempt redelivery if no one is home. This adds 1 to 2 days to delivery but eliminates doorstep theft.

Some addresses allow in-building delivery, where the carrier leaves the package with a concierge, building manager, or front desk instead of your door. If your building offers this, select it during checkout. Locker delivery to an Amazon Hub or similar service is also available in some areas and is theft-proof because the package stays locked until you retrieve it.

If you know you will not be home, ask a trusted neighbor to collect the package, or have it held at the carrier's facility for pickup. These options are not always available depending on your location and the carrier, but they are worth checking before you complete your order.

Frequently Asked Questions

How long does it take to get a refund for a stolen Farfetch package?

If the package was confirmed delivered to your address, Farfetch refunds within 5 to 10 business days. If the package was lost in transit or never scanned, Farfetch files a carrier claim and you wait 2 to 4 weeks for the carrier's response. If the carrier denies the claim, Farfetch refunds you another 5 to 10 days later.

Can I get a refund if I did not report the theft within 30 days?

No. Farfetch's 30-day reporting window is a hard important date. After 30 days, you must contact the shipping carrier directly and file a claim with them. The carrier has its own timeline, usually 30 to 60 days, but Farfetch will not help.

Does Farfetch refund as store credit or back to my payment method?

Refunds for stolen packages always go back to your original payment method — credit card, debit card, or PayPal. You cannot request store credit instead. The refund appears as a credit on your next statement if you paid with a card.

What if I have a doorbell camera showing the package was stolen?

Upload the video when you file your claim. Doorbell footage is strong evidence and usually results in a refund within 5 to 10 business days without a carrier claim. Farfetch uses it to confirm the theft happened after delivery, which makes them responsible.

Can I file a stolen package claim if someone else in my household accepted the delivery?

No. If anyone at your address signed for or accepted the package, the carrier considers it delivered to the intended recipient. Theft after that point is not Farfetch's responsibility. Make sure household members know to report missing packages to you when ready.