Remove a payment method in three steps

Log into your Chegg account on a computer or phone, go to your account settings, and find the payment methods section. Click or tap the trash icon or "Remove" button next to the card or account you want to delete. Confirm the removal when prompted. The payment method is then gone from your account.

You can remove any payment method at any time — Chegg does not require you to keep one on file. If you remove your only payment method, you will not be able to make new purchases until you add another one, but existing subscriptions or rentals will not automatically cancel.

Key Takeaways

  • You remove a payment method from your account settings under the payment methods or billing section, not from a purchase screen.
  • Removing a payment method does not cancel your Chegg subscription or any active rentals — you must cancel those separately if you want to stop them.
  • If you remove your only payment method, future charges will fail unless you add a new one before your next billing date.
  • Chegg keeps a record of removed payment methods for your account history, but they are no longer active for charges.

Where to find the payment methods section

Open Chegg.com and sign in to your account. On a computer, look for your profile icon or name in the top right corner and click it. Select "Account Settings" or "Settings" from the menu that appears. On a phone, tap the menu icon (three horizontal lines) and look for "Account" or "Settings."

Once in settings, look for a section called "Payment Methods," "Billing," "Payment Information," or "Saved Cards." The exact name varies depending on when your account was created and which device you are using, but it is always in the account settings area, never buried in a purchase flow.

What happens when you remove a payment method

Removing a payment method deletes it from your account when ready. Chegg will no longer be able to charge that card or bank account. If that was your only payment method on file, you will need to add a new one before you can rent or purchase anything new.

Removing a payment method does not cancel your Chegg subscription, your textbook rental, or any other active service. Those continue on their own schedule. If you want to stop a subscription or rental, you must cancel it separately through the subscriptions or rentals section of your account. If your subscription tries to charge after you have removed the only payment method, the charge will fail, and Chegg may suspend your account or send you a notice to update your payment information.

Removing a payment method when you have multiple cards

If you have added more than one card or bank account to your Chegg account, you can remove any of them except the one currently set as your default. Most accounts allow you to change which card is the default before removing an old one.

To change your default payment method, go to the payment methods section and look for a radio button, checkbox, or "Set as Default" button next to each card. Select the card you want to use going forward, then remove the old one. This way, any future charges will go to your new card, and you avoid a failed payment.

If you want to stop charges but keep your account

Removing a payment method is not the same as canceling a subscription. If you remove your card to stop Chegg from charging you, the subscription will still exist, and Chegg will try to charge you again if you add a new payment method later.

If you want to stop recurring charges, go to the subscriptions or memberships section of your account and cancel the subscription directly. This tells Chegg to stop the service on a specific date. You can then remove the payment method if you do not plan to use Chegg again. If you remove the payment method first and then forget to cancel the subscription, you may face unexpected charges if you add a card back to your account months later.

Removing a payment method you no longer have access to

If you are trying to remove a card that has expired, been lost, or belongs to a closed bank account, you can still remove it from your account settings the same way. You do not need the card itself or access to the account — Chegg only needs you to be logged into your Chegg account.

If you cannot access your Chegg account because you forgot your password or your email address has changed, use Chegg's password reset tool on the login page. If you still cannot get in, contact Chegg's support team through their help center. They can help you regain access to your account so you can remove the payment method yourself.

What to do if a payment method will not delete

Occasionally, a payment method may not delete on the first try, especially if you are using an older browser or a slow internet connection. Refresh the page and try again. If the button does not respond, try a different browser or device.

If the payment method still will not delete after a few tries, or if you see an error message, contact Chegg support. Explain which payment method you are trying to remove and what error message you see, if any. Support can remove it from their end and confirm the deletion for you.

Frequently Asked Questions

Does removing a payment method cancel my Chegg subscription?

No. Removing a payment method only deletes that card or bank account from your account. Your subscription continues, and Chegg will try to charge your default payment method on the next billing date. If you have no other payment method on file, the charge will fail. To stop your subscription, you must cancel it separately in the subscriptions section of your account.

Can I remove a payment method if it is set as my default?

Not directly. First, set a different payment method as your default, then remove the old one. If you have only one payment method on file, you will need to add a new one before you can remove the existing one, unless you are willing to have no payment method on your account temporarily.

What if I remove my payment method and then forget about an active rental?

Your rental will continue, and Chegg will try to charge you when the rental period ends or when you return the book. If no payment method is on file, the charge will fail. Chegg may send you a notice to update your payment information, or your account may be suspended. Add a payment method or cancel the rental to avoid this.

Will Chegg charge me again if I add a new card after removing an old one?

Only if you have an active subscription or rental. Removing a payment method does not cancel any services. If you add a new card to your account and you still have an active subscription, Chegg will charge the new card on your next billing date. Cancel the subscription first if you do not want to be charged.

Can I remove a payment method on the Chegg app?

Yes. Open the Chegg app, tap the menu icon, go to Account or Settings, find Payment Methods, and tap the trash or remove icon next to the card you want to delete. The process is the same as on a computer.