Where to find and change your payment method on DHgate
To change your payment method on DHgate, log into your account, go to Account Settings, then select Payment Methods from the left menu. From there you can add a new card or bank account, set a different method as your default, or remove one you no longer use. The process takes about two minutes and takes effect when ready for your next purchase.
DHgate stores payment information in your account so you do not have to enter it each time you check out. This means changing your default method before you buy something new prevents you from accidentally charging an old card or account you meant to stop using.
If you are in the middle of checkout when you realize you want to use a different payment method, you can usually go back to your cart, return to Account Settings to change your default, and then proceed to checkout again. Some payment methods may not be available in all regions, so DHgate will show you only the options that work where you are.
Key Takeaways
- Your payment methods live in Account Settings under the Payment Methods tab, where you can add, remove, or change which one is your default.
- Setting a new default payment method takes effect right away and applies to all future purchases unless you change it again.
- DHgate accepts credit cards, debit cards, and bank transfers, though which options are available depends on your country.
- If you remove a payment method, any saved information is deleted and you cannot use it again unless you add it back.
Adding a new payment method to your account
Click the Add Payment Method button in your Payment Methods section. DHgate will ask you to choose the type — credit card, debit card, or bank account — and then enter the details. For cards, you will need the card number, expiration date, and CVV. For bank transfers, you will need your account number and routing number.
DHgate does not charge your card or account just to add it. The information is stored securely in your account until you make a purchase. Some payment methods may require you to verify ownership — for example, DHgate might charge a small amount to your card and ask you to confirm the charge amount, then refund it. This step protects your account from unauthorized additions.
Once you add a payment method, you can choose whether to make it your default when ready or keep your current default and use this new one only when you select it at checkout. You can have multiple payment methods saved at once.
Setting a different payment method as your default
In your Payment Methods list, find the method you want to use going forward and click Set as Default next to it. DHgate will show a checkmark next to your default method so you always know which one will be charged if you do not select a different one at checkout.
Changing your default does not affect any orders you have already placed — those will charge the payment method you selected when you bought them. Only new purchases from that point forward will use the new default. If you want to use a different method for a single purchase, you can select it manually at checkout without changing your account default.
Removing a payment method you no longer use
Find the payment method in your list and click Delete or Remove. DHgate will ask you to confirm because this action cannot be undone — the card or account information is permanently deleted from your account. If you want to use that payment method again later, you will have to add it from scratch.
You cannot delete your default payment method until you set a different one as default first. This prevents you from accidentally removing the only payment method on your account and being unable to check out. If you have only one payment method saved and want to remove it, add a new one first, set it as default, and then delete the old one.
What to do if your payment method is declined at checkout
If DHgate declines your payment method during checkout, the most common reasons are an expired card, insufficient funds, or a mismatch between the address you entered and the address your bank has on file. Check that your card has not expired and that you have enough money in the account. If the address does not match, update it in your Payment Methods section or contact your bank to confirm the address they have recorded.
Some banks block international purchases by default as a fraud prevention measure. If you are buying from DHgate and your bank is in a different country, your bank may have declined the charge. Contact your bank to ask them to allow purchases from DHgate, or try a different payment method if you have one saved.
If you have tried these steps and the payment method still does not work, remove it from your account and add it again. Sometimes re-entering the information resolves the issue. If it continues to fail, try a different payment method or contact DHgate support with details of the error message you received.
Payment methods available by region
DHgate accepts credit cards and debit cards in most countries, but the availability of bank transfers and other local payment methods varies. When you go to add a payment method, DHgate shows only the options that work in your region. If you do not see a payment method you expected, it may not be available where you are located.
If you are traveling or have moved to a different country, your available payment methods may change. Log back into your account from your new location and check what options DHgate shows. You may need to add a local payment method that works in your new region, or continue using a card that works internationally.
Frequently Asked Questions
Can I use a different payment method for each purchase?
Yes. At checkout, DHgate shows all your saved payment methods and lets you pick which one to use for that specific order. Your default method is selected by default, but you can change it before you complete the purchase. This does not change which method is set as your account default.
What happens to my payment information if I delete a payment method?
DHgate permanently removes the card or account number from your account. The information is not stored anywhere else on DHgate after deletion. If you want to use that payment method again, you will need to add it to your account again by entering the full details.
Does DHgate charge my card when I add a payment method?
DHgate does not charge your card just to add it to your account. However, some payment methods require a small verification charge that is refunded after you confirm the amount. You will see this explained when you add the payment method, and the charge appears and disappears within a few business days.
Can I change my payment method after I have already placed an order?
No. Once you complete a purchase, the payment method you selected at checkout is locked in for that order. If you need to use a different payment method, you would need to cancel the order (if DHgate allows it) and place a new one. Check your order details to see if cancellation is still an option.
Why does DHgate say my payment method is not available in my region?
DHgate limits certain payment methods to specific countries for legal and banking reasons. If a method is not available where you are, try a credit or debit card instead, as those work in most regions. If you have questions about why a specific method is not available, contact DHgate support with your location information.