Where to find your payment settings
To change how you pay for Crunchyroll, log into your account on the Crunchyroll website or app, then go to your account settings. On the website, click your profile icon in the top right corner and select "Account" from the menu. On the mobile app, tap the menu icon (three horizontal lines) and choose "Account Settings."
Once you're in your account settings, look for a section called "Billing" or "Payment Method." This is where you'll see your current payment information and the option to add or change it. The exact location varies slightly depending on whether you're using a web browser, iOS app, or Android app, but the billing section is always in account settings.
Key Takeaways
- Your payment method lives in Account Settings under the Billing section, accessible from your profile icon on the website or the menu in the app.
- You can add a new payment method without removing the old one, then switch which one is active for your subscription.
- Crunchyroll accepts credit cards, debit cards, and PayPal, though payment options may vary by country.
- Changes to your payment method take effect on your next billing date, not when ready.
- If a payment fails, Crunchyroll will attempt to charge you again over several days before pausing your subscription.
Adding a new payment method
Click the button to add a new payment method — it's usually labeled "Add Payment Method" or "Add Card." You'll be asked to enter either credit card details (card number, expiration date, and CVV security code) or your PayPal login information if you choose that option. Crunchyroll does not store your full card number; the payment processor handles that securely.
After you enter the information, Crunchyroll may run a small test charge (usually under $1) to verify the card is valid. This charge will be reversed within a few business days. Once the card is verified, it appears in your payment method list and you can choose to make it your primary method or keep it as a backup.
Switching to a different payment method
If you already have multiple payment methods saved, you can switch between them without adding anything new. In your Billing section, you'll see all your saved payment methods listed. Next to each one, there's usually a radio button or toggle that lets you mark it as your primary payment method.
Select the payment method you want to use going forward, and Crunchyroll will charge that method on your next billing date. Your subscription doesn't pause or restart — the switch happens automatically when your renewal comes due. If you want to remove an old payment method entirely, you can delete it from this same screen, but only if you have another payment method active first.
What happens if your payment fails
If Crunchyroll can't charge your primary payment method, the system will try again over the next few days using the same card. If those attempts fail, Crunchyroll will send you an email asking you to update your payment information. You have a grace period (usually several days) to fix the problem before your subscription pauses.
During this grace period, you can still watch — your access doesn't cut off when ready. Once you update your payment method or confirm the existing one works, your subscription resumes. If you don't update it within the grace period, your account will pause until you add a working payment method.
Payment methods Crunchyroll accepts
Crunchyroll takes most major credit cards (Visa, Mastercard, American Express, Discover) and debit cards that carry a Visa or Mastercard logo. You can also pay through PayPal if you have a PayPal account. The available payment methods may differ depending on which country you're in — some regions have additional local payment options.
If you're unsure whether your card will work, try adding it in your account settings. The test charge will tell you whether the card is accepted. If it's declined, you'll see an error message explaining why, and you can try a different card or payment method instead.
Changing your payment method on mobile apps
The process on iOS and Android is similar to the website but uses the app's navigation. Open the Crunchyroll app, tap the menu icon (three lines), and go to "Account Settings." From there, select "Billing" or "Payment Method." You'll see the same options to add, switch, or remove payment methods as you would on the website.
One thing to note: if you subscribed through the Apple App Store or Google Play Store, your payment method may be tied to your Apple ID or Google Play account instead of Crunchyroll directly. In that case, you'll need to change your payment method in your Apple or Google settings, not in the Crunchyroll app itself. The Crunchyroll app will show you which type of subscription you have.
When your change takes effect
If you change your payment method in the middle of your billing cycle, the change doesn't happen right away. Crunchyroll will continue charging your old payment method until your next renewal date. On that date, the new payment method you selected will be charged instead. This means you won't see a double charge or a gap in your service.
If you need the change to happen sooner — for example, if your old card is about to expire — contact Crunchyroll support through the help section in your account settings. They can sometimes process a manual charge to your new payment method when ready, though this is not may provide.
Frequently Asked Questions
Can I use a prepaid card on Crunchyroll?
Yes, as long as the prepaid card carries a Visa or Mastercard logo and has enough balance to cover the subscription cost. Some prepaid cards decline for recurring charges, so if yours doesn't work, you may need to use a different card or PayPal instead.
What if I don't have a credit card?
PayPal is your main alternative. If you have a PayPal account linked to a bank account or debit card, you can use that to pay for Crunchyroll. Some regions also offer local payment methods like mobile billing or regional card systems — check your payment method options in your account settings to see what's available where you are.
Will changing my payment method affect my subscription or saved shows?
No. Your subscription continues without interruption, and all your saved shows, watch history, and preferences stay exactly as they are. Only the card or account being charged changes.
What if I'm charged twice by mistake?
Contact Crunchyroll support through the help section in your account settings and explain what happened. They can review your billing history and process a refund if you were charged in error. Keep the confirmation emails from both charges to show them.
Can I use someone else's payment method?
Technically yes, but the account holder's name should match the cardholder's name for the payment to go through. If you're using a family member's card, make sure their name is on the card and that they've given you permission. For shared family plans, Crunchyroll has a separate family account feature that lets multiple people use one subscription.