Where to find your payment settings in Arlo
You change your payment method through your Arlo account settings, not through the app's main menu. Log into your Arlo account on a web browser — go to arlo.com and sign in with your email and password. Once you're logged in, look for your account icon or profile menu, usually in the top right corner of the screen.
Click on your account icon and select "Account Settings" or "My Account" from the dropdown menu. You should see a section labeled "Billing" or "Payment Methods." This is where you'll manage all the payment information tied to your Arlo subscription or one-time purchases.
Key Takeaways
- You must use a web browser and log into arlo.com to change your payment method — the mobile app does not have this option.
- Your payment settings are in Account Settings under the Billing section, accessible from your profile menu in the top right.
- Arlo accepts credit cards, debit cards, and PayPal, and you can store multiple payment methods in your account.
- Changes to your payment method take effect when ready for future charges, but do not affect charges already processed.
- If you have an active subscription, updating your payment method before the next billing date prevents service interruption.
Adding a new payment method
In the Billing section, look for a button that says "Add Payment Method" or "Add Card." Click it and you'll see a form asking for your payment details. Arlo accepts Visa, Mastercard, American Express, Discover, and PayPal. If you're using a credit or debit card, enter the card number, expiration date, and the three-digit security code on the back.
You'll also need to enter your billing address — the address where your card issuer has your account on file. Make sure the zip code and street address match exactly, or the payment may be declined. Once you've entered everything, click "Save" or "Add Payment Method." The new card will appear in your list of saved payment methods.
Removing an old payment method
After you've added a new payment method, you can delete the old one. In your Billing section, find the payment method you no longer want to use. Next to it, you should see a "Delete," "Remove," or trash icon. Click it and confirm that you want to remove the card.
Arlo will not let you delete your only payment method on file. If you're trying to remove a card and the delete button is grayed out or missing, you need to add a new payment method first. Once you have at least two payment methods saved, you can remove any one of them.
Setting a default payment method
If you have multiple payment methods saved, you can choose which one Arlo uses for future charges. In your Billing section, find the payment method you want to use as your default. Look for a radio button, checkbox, or "Set as Default" link next to it. Click to select it.
Your default payment method is what Arlo will charge for your next subscription renewal or any one-time purchases you make. You can change your default payment method as often as you need to — the change takes effect when ready.
What happens if a payment fails
If Arlo tries to charge your payment method and the charge is declined, you'll receive an email at the address on your account. The email will explain why the charge failed — usually because the card expired, the card was reported lost or stolen, or there are insufficient funds.
You have a grace period to update your payment method before Arlo suspends your service. Check your email for the exact number of days you have. Log back into your account, go to Billing, and update the payment method that failed. Once you've saved the new information, Arlo will attempt to charge it again within a few business days.
Updating a card that's about to expire
If you have a credit or debit card on file that's expiring soon, you don't have to wait for a charge to fail. Log into your account, go to Billing, and click on the expiring card. You should see an option to "Edit" or "Update" the card details. Enter the new expiration date and security code, then save your changes.
Some card issuers automatically send updated expiration dates to merchants like Arlo, so your subscription may continue without interruption even if you don't manually update. However, it's safer to update the information yourself rather than rely on automatic updates, especially if you're close to your next billing date.
Using a different payment method for a one-time purchase
If you're buying something from Arlo — like a camera or a subscription plan — you can choose which payment method to use at checkout, even if you have a different default method on file. During checkout, you'll see your saved payment methods listed. Click the one you want to use for that purchase, or select "Add a New Payment Method" to use a card you haven't saved yet.
Using a different payment method for a single purchase does not change your default method. Your account will still charge your default payment method for future subscription renewals.
Frequently Asked Questions
Can I change my payment method on the Arlo app?
No. Payment settings are only available through the Arlo website on a computer or mobile web browser. Open arlo.com, log in, and go to Account Settings to manage your payment methods. The mobile app does not have a billing section.
What if my new payment method is declined?
Double-check that your billing address, zip code, and card number are entered exactly as your card issuer has them on file. If the information is correct and the card is still declined, contact your bank or card issuer — they may have blocked the charge as a fraud prevention measure. Once your bank approves Arlo as a merchant, try adding the card again.
Will changing my payment method affect my current subscription?
No. Changing your payment method does not interrupt your service or restart your billing cycle. Your subscription continues on its normal schedule, and Arlo will charge your new payment method on your next billing date.
Can I use a debit card instead of a credit card?
Yes. Arlo accepts debit cards the same way it accepts credit cards. Enter your debit card number, expiration date, and security code just as you would for a credit card. Make sure your billing address matches the address on file with your bank.
What should I do if I don't recognize a charge from Arlo?
Log into your Arlo account and check your Billing section for a list of recent charges and what they were for. If you see a charge you did not authorize, contact Arlo support with the charge date and amount. Do not dispute the charge with your bank until you've confirmed with Arlo that it was unauthorized, as disputes can complicate the resolution.