Where to find your payment settings in SimpliSafe

You can change your payment method through your SimpliSafe account online or by calling SimpliSafe customer service. The fastest route is logging into your account on the SimpliSafe website or mobile app, finding the billing or account settings section, and updating your card or bank details there. If you prefer to handle it by phone, SimpliSafe's customer service team can walk you through the change and process it while you're on the call.

Before you start, have your new payment method ready — either a credit card, debit card, or bank account information. You'll also want to know your account number, which you can find on your billing statement or in your account dashboard.

Key Takeaways

  • Log into your SimpliSafe account online or through the mobile app and navigate to billing or account settings to change your payment method yourself.
  • You can also call SimpliSafe customer service and have a representative update your payment information over the phone.
  • Have your new card or bank account details ready before you start, along with your account number.
  • Changes typically take effect when ready for future charges, though you may see a small verification charge on a new bank account that you'll need to confirm.
  • If you're changing payment methods because of fraud or a lost card, tell the representative so they can flag your account.

Updating your payment method online

Start by going to the SimpliSafe website and signing into your account with your username and password. Once you're logged in, look for a section labeled "Account," "Billing," "Payment Method," or "Settings" — the exact name varies depending on whether you're using the website or the app, but it's usually in a menu at the top or bottom of the page.

Click on the billing or payment section. You should see your current payment method listed. Look for an option to "Edit," "Change," "Update," or "Add" a payment method. Click that button, then enter the details of your new card or bank account. If you're adding a bank account for the first time, SimpliSafe may send two small test deposits to verify it's yours — you'll need to confirm the amounts in your account settings once they arrive, usually within a few business days.

After you've entered the new information, review it carefully for typos, then save or confirm the change. You should see a confirmation message on screen, and SimpliSafe will usually send a confirmation email as well. Your new payment method will be active for your next billing cycle.

Changing your payment method by phone

If you'd rather not navigate the website or app, call SimpliSafe customer service. You'll find the phone number on your billing statement, on the SimpliSafe website, or in the app. Have your account number and new payment information ready before you call.

When you reach a representative, tell them you want to change your payment method. They'll ask you to verify your identity — usually by confirming your account number, the phone number on file, or the last four digits of your current payment method. Once you're verified, give them the details of your new card or bank account. The representative will enter the information into their system and confirm it back to you. Ask them to send a confirmation email so you have a record of the change.

What happens to charges during the change

If you change your payment method in the middle of a billing cycle, your next scheduled charge will use the new payment method. SimpliSafe won't re-bill you for charges that already went through on your old card — those are complete. Only future charges will use the new method.

If you're removing an old card because it's expired or compromised, make sure your new payment method is active before the next billing date. If there's a gap and a charge fails, SimpliSafe will typically try again a few times over several days. If all attempts fail, your service may be suspended until you provide a working payment method.

Adding a bank account instead of a card

SimpliSafe accepts both credit cards and debit cards, and also allows you to pay directly from a checking or savings account. Paying from a bank account sometimes costs less in processing fees, though SimpliSafe's pricing varies by region and account type.

If you're switching to a bank account, you'll need your routing number and account number. You can find both at the bottom of a check, or by logging into your bank's website or app. When you enter this information into SimpliSafe, the system will send two small deposits (usually under $1 each) to your account as verification. Check your bank statement a few days later, note the exact amounts, and enter them into SimpliSafe's verification page. Once verified, your bank account becomes your active payment method.

If your payment fails

If a charge is declined on your new payment method, SimpliSafe will send you an email or text alert. Check that you entered the card or account number correctly. If the information is right but the charge still fails, contact your bank or card issuer — they may have flagged the charge as suspicious, or there may not be enough money in the account.

Once you've resolved the issue with your bank, log back into your SimpliSafe account and make sure your payment method is still listed correctly. If it is, SimpliSafe will usually retry the charge automatically within a few days. If you want to retry it sooner, call customer service and ask them to process the payment when ready.

Removing an old payment method

Once you've added a new payment method and confirmed it's working, you can remove the old one. Log into your account, go to the billing section, find your old payment method in the list, and look for a "Delete," "Remove," or trash icon next to it. Click that option and confirm the removal.

You can only delete a payment method if you have at least one other active method on file. SimpliSafe won't let you remove your last payment method, because the system needs a way to charge you for service. If you're trying to delete a method and getting an error, make sure your new payment method has been saved and verified first.

Frequently Asked Questions

How long does it take for a payment method change to go into effect?

Changes are usually when ready. Your new payment method will be used for your next scheduled charge, which could be within days or weeks depending on your billing cycle. If you added a bank account, you'll need to verify the two test deposits first, which takes a few business days.

Will changing my payment method affect my service?

No. Changing your payment method doesn't interrupt your SimpliSafe service. Your monitoring and alarms continue without any gap. Only the way you're charged changes.

Can I have more than one payment method on file?

Yes. You can add multiple cards or bank accounts to your account. SimpliSafe will charge whichever one you've set as your primary method. If that charge fails, the system may try a backup method if you've designated one.

What if I'm changing payment methods because my card was stolen?

Tell SimpliSafe customer service that your old card was compromised. They can flag your account and may be able to review recent charges to make sure nothing fraudulent went through. Remove the old card from your account as soon as you've added the new one.

Do I need to update my payment method if I get a new card with the same number?

If your bank issued you a replacement card with the same account number but a new expiration date or CVV, you'll need to update those details in SimpliSafe. If the card number itself changed, treat it as a new card and add it as a fresh payment method.