EVE Online account deletion is permanent and cannot be reversed
When you delete your EVE Online account through CCP Games' support system, the account and all characters on it are removed from the game permanently. CCP Games does not restore deleted accounts, even if you change your mind days or weeks later. Before you start the deletion process, understand that this action cannot be undone—your characters, assets, skill points, and account history will be gone.
The deletion process itself takes time. CCP Games requires a waiting period and manual review before the account is actually removed from their servers. You cannot delete an account when ready through the game client; you must contact CCP Games support directly and follow their specific steps.
Key Takeaways
- Account deletion through CCP Games is permanent and irreversible, so make sure you want to leave before you start the process.
- You must contact CCP Games support directly—there is no delete button in the game client or account settings.
- CCP Games will ask you to confirm your identity and may require you to wait a set period before processing the deletion.
- If you only want to stop playing temporarily, deactivating your subscription is faster and keeps your account available if you return.
How to request account deletion from CCP Games
Go to the CCP Games support portal at support.eveonline.com and log in with your EVE Online account credentials. Once logged in, click "Submit a Request" or look for the option to create a new support ticket. In the category dropdown, select "Account Management" or "Account Issues," depending on what options appear.
In the subject line, write something clear like "Request to Delete My EVE Online Account" or "Permanent Account Deletion." In the message body, state that you want to permanently delete your account and all characters on it. Include your account name and the email address associated with the account. Be explicit that you understand deletion is permanent and cannot be reversed.
Submit the ticket and wait for a response from CCP Games support. Response times vary, but you should expect to hear back within a few business days. CCP Games may ask you to confirm your identity by answering security questions or providing information about your account history.
What CCP Games will ask you to verify
CCP Games support will likely ask you to confirm details that only the account owner would know. This might include the email address on file, the date you created the account, character names on the account, or details about your payment history. They do this to prevent someone else from deleting your account without permission.
Answer these questions accurately. If you cannot remember the details, tell support what you do remember and explain why. If you no longer have access to the email address on file, let support know when ready—they may ask you to verify your identity through other means, such as payment information or phone number.
The waiting period before deletion is final
CCP Games typically requires a waiting period between when you request deletion and when the account is actually removed. This period varies and is not published as a fixed number of days, but it generally ranges from several days to a few weeks. The waiting period gives you time to change your mind and contact support to cancel the deletion request.
During this waiting period, your account may still be accessible, or CCP Games may lock it when ready. Either way, you can still contact support to stop the deletion if you decide you want to keep your account. Once the waiting period ends and CCP Games processes the deletion, the account is gone and cannot be recovered.
Deactivating your subscription is not the same as deleting your account
If you are not sure whether you want to leave EVE Online permanently, consider deactivating your subscription instead of deleting your account. When you deactivate, your account remains in CCP Games' system, and you can return and reactivate at any time. Your characters, skills, and assets stay exactly as they were.
To deactivate your subscription, log into your account on the EVE Online website, go to your account settings, and look for subscription or billing options. You should see a button to cancel or pause your subscription. This stops your monthly charge when ready, and you can log back in whenever you want—even years later—without losing anything.
What happens to your characters and assets when you delete
When your account is deleted, every character on that account is removed. If you have multiple characters, they all disappear. Any assets those characters own—ships, modules, ISK in the wallet, items in hangars—are deleted along with the characters. There is no way to transfer assets to another account before deletion, and CCP Games will not do it for you after the fact.
If you have items or ISK you want to keep or give to another player, you must do that before you request deletion. Log into each character, move items to a shared location or trade them to another player, and empty the wallet. Once deletion is requested, you cannot access the account to move anything.
If you cannot access your account to request deletion
If you have forgotten your password, lost access to your email, or cannot log into your account for any reason, you can still request deletion through CCP Games support. Go to support.eveonline.com and submit a request explaining that you cannot access your account but want it deleted. CCP Games will verify your identity through other means—payment information, account creation date, or other details—before processing the deletion.
Be as specific as possible about why you cannot access the account. If you remember the email address but not the password, say that. If you no longer have access to the email address on file, explain that too. The more information you provide, the faster support can verify who you are and process your request.
Frequently Asked Questions
Can I delete just one character instead of the whole account?
No. Deleting your account deletes all characters on it at once. If you want to keep some characters and remove others, you cannot do that through account deletion. Your only option is to deactivate your subscription and leave the account inactive, or create a new account and transfer assets manually before deleting the old one.
How long does it take for my account to be completely deleted?
The waiting period before deletion is final varies and is not a fixed number of days. After you request deletion and CCP Games confirms your identity, there is typically a waiting period of several days to a few weeks. Once that period ends, CCP Games removes the account from their servers. You will receive a confirmation email when the deletion is complete.
Can CCP Games restore my account after it is deleted?
No. CCP Games does not restore deleted accounts under any circumstances. Once the deletion is final, your account, characters, and all associated data are permanently removed. If you think you might want to play again in the future, deactivate your subscription instead of deleting your account.
What if I change my mind during the waiting period?
Contact CCP Games support when ready and ask them to cancel the deletion request. As long as the waiting period has not ended and the account has not been fully removed, support can stop the deletion. Explain that you want to keep your account, and they will cancel the request. Your account will remain active and accessible.
Do I lose my payment history or account records when I delete?
Yes. When your account is deleted, CCP Games removes all records associated with it from the active player database. Your payment history and account data are not accessible to you after deletion. If you need records of past transactions or account information for any reason, contact CCP Games support before you request deletion to ask what information they can provide.