Bigo Live account deletion removes your profile, videos, and account history from the platform

When you delete a Bigo Live account, the platform removes your profile page, all videos you uploaded, your chat history, and your account credentials. The deletion is permanent — you cannot recover the account or its contents afterward. If you want to stop using Bigo but keep the option to return later, deactivation (a temporary pause) is different from deletion (permanent removal).

Bigo does not have a self-service delete button in the app or website settings. Instead, you must contact Bigo's support team directly and request account deletion. The process takes several days to complete, and Bigo may ask you to confirm your identity before proceeding.

Key Takeaways

  • Bigo Live account deletion is permanent and removes your profile, videos, and all account data from the platform.
  • You cannot delete your account through the app or website — you must contact Bigo support by email or in-app messaging.
  • Bigo support may ask for proof of identity, such as a photo ID or the email address linked to your account, before processing the deletion.
  • The deletion process typically takes three to seven business days after Bigo confirms your request.
  • If you have an active balance or pending earnings, you should withdraw that money before requesting deletion, as you will lose access to it.

Steps to request account deletion through Bigo support

Open the Bigo Live app and go to Profile (the icon at the bottom right). Tap Settings (the gear icon), then scroll down and select Help & Feedback or Customer Support. This opens a messaging interface where you can contact Bigo's support team directly.

Write a message stating that you want to permanently delete your account. Include your username and the email address associated with your account. Be clear that you are requesting permanent deletion, not deactivation. Send the message and wait for a response — Bigo support typically replies within 24 to 48 hours, though it can take longer depending on support volume.

When support responds, they will likely ask you to confirm your identity. This may mean sending a photo of your ID, answering security questions about your account, or confirming the email address and phone number on file. Provide the information they request. Once Bigo verifies your identity, they will process the deletion request.

What happens to your account after deletion

After Bigo confirms the deletion, your profile becomes inaccessible within three to seven business days. Other users will no longer see your profile page, your videos, or your username in the app. Any followers you had will see that your account no longer exists. If someone tries to visit your profile directly, they will see a message that the account does not exist.

Your chat history, comments, and any gifts or coins you received are removed from the platform. If you had an active balance of coins or pending earnings from streaming, that money is forfeited once the account is deleted. For this reason, withdraw any balance before requesting deletion.

Withdrawing your balance before deletion

If you have coins or earnings in your Bigo account, you must withdraw them before requesting deletion. Open the app, go to Profile, then tap Wallet or Balance. You will see your current coin balance and any pending earnings. Bigo typically allows you to withdraw earnings once they reach a minimum threshold (this varies by region and account type).

Select Withdraw and choose your payment method — Bigo usually offers PayPal, bank transfer, or local payment options depending on your country. Complete the withdrawal process and wait for the funds to arrive in your account (this can take three to ten business days depending on your bank). Only after the withdrawal is confirmed should you request account deletion.

The difference between deactivation and deletion

Deactivation temporarily hides your profile and pauses your account. Your profile becomes invisible to other users, but Bigo keeps your data on file. You can reactivate the account later by logging in again. Deactivation is useful if you want a break from the platform but may return.

Deletion is permanent. Bigo removes your profile, videos, and all account information. You cannot recover the account or its contents. If you want to use Bigo again in the future, you would need to create a new account from scratch. Choose deletion only if you are certain you will not use Bigo again.

What to do if Bigo support does not respond

If you do not receive a response from Bigo support within 48 hours, try sending another message through the in-app support channel. Be specific: include your username, the email address on your account, and the date you first requested deletion. Some support requests get lost in high-volume periods.

If the in-app channel is not working, look for a contact email address on Bigo's official website or in the app's settings menu. Some regions have region-specific support addresses. Send an email with the same information: your username, account email, and a clear statement that you are requesting permanent account deletion. Keep a copy of your message for your records.

Frequently Asked Questions

Can I delete my Bigo account if I have pending earnings?

You can request deletion, but you will lose any pending earnings or coins in your account. Withdraw your balance first through the Wallet section, wait for the funds to arrive in your bank account, and then request deletion. Once the account is deleted, you cannot recover the money.

Will deleting my Bigo account delete my videos from the internet?

Bigo will remove your videos from its platform, but if your videos were shared elsewhere (downloaded, reposted on other social media, or saved by other users), those copies will remain. Deletion only removes content from Bigo's servers and your profile page.

How long does it take for Bigo to delete my account?

The process typically takes three to seven business days after Bigo confirms your identity and approves the deletion request. The initial response from support usually comes within 24 to 48 hours. The total time from your first message to complete deletion is usually one to two weeks.

Can I reactivate my account after deletion?

No. Deletion is permanent. You cannot recover a deleted account. If you want to use Bigo again, you must create a new account with a new username and email address. All your previous followers, videos, and account history will be gone.

What if I forgot the email address linked to my account?

When you contact Bigo support, explain that you do not remember the email on file. Provide your username and any other identifying information (phone number, account creation date, or payment method used). Bigo support can look up your account and may ask you to verify your identity through other means, such as a photo ID or security questions.