DraftKings lets you close your account through your account settings, but the process is not when ready and leaves a waiting period before deletion is final

To delete your DraftKings account, log in, go to Account Settings, select Responsible Gaming, and choose Close Account. You will be asked to confirm the closure and may be prompted to select a reason. DraftKings will then place your account in a closed state for a waiting period — typically 24 hours to several days — before the account is permanently deleted from their system.

The waiting period exists to prevent accidental closures and to give you time to change your mind. During this window, you cannot log in or place bets. After the waiting period expires, your account and all associated data are removed, and you cannot reopen it under the same email address or username.

Key Takeaways

  • Account closure happens in two stages: first a closed state lasting days, then permanent deletion after the waiting period ends.
  • You must log into your account to initiate closure — there is no phone number or email address where you can request deletion on someone else's behalf.
  • Once deleted, you cannot use the same email address to create a new DraftKings account for at least six months in most states.
  • If you have a balance remaining in your account, DraftKings will process a refund to your original payment method during or after the closure process.
  • Closing your account does not automatically remove you from promotional emails; you may need to unsubscribe separately.

What happens to your money when you close your account

If you have cash remaining in your DraftKings account, the company will refund it to the payment method you used to deposit — usually a debit card, credit card, or bank account. The refund is processed automatically as part of the closure and typically arrives within 3 to 5 business days, though this varies by your bank and payment method.

If you have pending withdrawals or bonus funds that have not yet been released, those are forfeited when you close your account. Bonus money that has not met the playthrough requirement (the amount you must wager to unlock it) will be removed. Check your account balance and any active promotions before you initiate closure so you understand what you are giving up.

The difference between closing and self-exclusion

DraftKings offers two separate tools: account closure and self-exclusion. Closing your account is a permanent deletion of your profile and is the right choice if you straightforward do not want to use the service anymore. Self-exclusion is a responsible gaming tool that temporarily blocks you from logging in and placing bets — usually for 6 months, 1 year, or longer — but keeps your account intact so you can reopen it later.

If you are closing your account because of gambling concerns, self-exclusion may be a better first step, because it gives you a defined cooling-off period without permanently losing access. You can find self-exclusion under Account Settings > Responsible Gaming > Self-Exclude. If you choose self-exclusion instead of closure, you can request to reopen your account after the exclusion period ends by contacting DraftKings customer support.

Steps to close your account on mobile and desktop

On the DraftKings website: Log in to your account. Click your username or profile icon in the top right corner. Select Account Settings. Click Responsible Gaming in the left menu. Scroll to Close Account and click it. Read the confirmation message, select a reason for closure if prompted, and click Confirm. You will receive an email confirming that your account is scheduled for deletion.

On the DraftKings mobile app: Log in. Tap the menu icon (three horizontal lines) at the bottom right. Go to Account > Settings. Tap Responsible Gaming. Tap Close Account. Confirm your choice and select a reason if asked. The app will show a confirmation screen, and you will receive an email confirmation.

After you initiate closure, you will not be able to log in when ready. Some users report being locked out right away; others can still access their account for a few hours before the system fully closes it. Do not attempt to log back in during the waiting period, as this may restart the closure timer or cause confusion with the system.

What to do if you cannot access your account

If you have forgotten your password or cannot log in, you will need to reset it before you can close your account. On the DraftKings login page, click Forgot Password? and follow the email instructions to create a new password. If you do not have access to the email address associated with your account, contact DraftKings customer support through their website — you will need to verify your identity with personal information like your date of birth and the last four digits of a payment method on file.

If your account has been locked due to suspicious activity or a security issue, support can unlock it so you can proceed with closure. This usually takes 24 to 48 hours. Explain that you want to close your account, and they will prioritize the unlock.

After your account is deleted

Once the waiting period ends and your account is permanently deleted, you cannot reopen it. If you want to use DraftKings again in the future, you will need to create a brand-new account with a different email address. Most states require you to wait at least six months before using the same email address to register again, though some states have different rules.

Your personal data — name, address, payment history, betting history — is removed from DraftKings' active systems, though the company may retain some information for legal and tax purposes for a set period. If you want to know what data they keep and for how long, you can request this information through their privacy policy or by contacting support.

If you signed up for DraftKings promotions or marketing emails, closing your account does not automatically unsubscribe you. You may continue to receive promotional emails even after deletion. To stop these, click the unsubscribe link in any email or contact support to request removal from their mailing list.

Frequently Asked Questions

Can I close my DraftKings account if I have a negative balance?

If you owe DraftKings money — for example, if a deposit failed to clear or a bonus was reversed — you will not be able to close your account until the balance is resolved. Contact customer support to settle the debt first. Once paid, you can proceed with closure.

Will closing my account affect my credit score?

No. Closing a DraftKings account has no impact on your credit report or credit score. DraftKings is not a credit provider, and account closure is not reported to credit bureaus.

How long does it take for my refund to appear after I close my account?

Refunds typically arrive within 3 to 5 business days, depending on your bank and payment method. Debit card refunds sometimes appear faster than bank transfers. If your refund does not arrive within a week, contact DraftKings support with your confirmation email and the date you initiated closure.

Can I close my account on behalf of someone else?

No. DraftKings requires the account holder to log in and initiate closure themselves. If someone else has access to the account and you want it closed, you will need to contact customer support with proof of identity and explain the situation. Support can help, but the process is slower than self-service closure.

What if I change my mind during the waiting period?

Contact DraftKings customer support when ready and explain that you want to cancel the closure request. If you reach them before the waiting period ends, they can usually reactivate your account. After the waiting period expires and the account is permanently deleted, reversal is not possible.