When you run a business, refunds are a normal part of doing work with customers. Whether someone changes their mind about a purchase, receives damaged goods, or you need to correct a billing mistake, knowing how to handle refunds protects both your customer and your business. This section covers the practical steps for processing refunds, the different methods available to you, and how to keep clear records of money going back out.
The articles here answer questions like: what's the difference between refunding to a credit card versus a bank account, how long should a refund take to appear, what documentation should you keep, and how do refunds work with different payment methods your customers might have used to pay you in the first place.