Truist branch hours vary by location, but most open at 9 a.m. on weekdays and close between 5 and 6 p.m.

Truist does not publish a single set of hours for all branches. Each location sets its own schedule based on customer traffic and staffing. The most common pattern is 9 a.m. to 5 p.m. Monday through Friday, with Saturday hours from 9 a.m. to 1 p.m., and closed on Sunday. Some high-traffic branches stay open until 6 p.m. on weekdays. A few locations in urban areas may have different schedules entirely.

The only way to know your specific branch's hours is to look them up by address. You can find this on Truist's website by entering your zip code into their branch locator, or by calling the branch directly. Hours also change seasonally and around holidays, so checking before you go saves a trip.

Key Takeaways

  • Most Truist branches open at 9 a.m. on weekdays and close between 5 and 6 p.m., but hours vary by location.
  • Saturday hours are typically 9 a.m. to 1 p.m., and most branches are closed on Sunday.
  • Use the Truist branch locator on their website or call your local branch directly to confirm hours before visiting.
  • Holiday schedules and seasonal changes may affect hours, so check ahead if you are planning a visit around a holiday.

How to find your branch's exact hours

Go to Truist.com and use the "Find a Branch" tool. Enter your zip code or address, and the locator will show every Truist location near you with its hours listed. The hours shown are current as of the date you check, so this is the most reliable source. The branch locator also shows which services are available at each location—some branches offer full services while others may have limited staff or services.

If you do not have internet access, call Truist customer service at 1-800-872-2657. They can tell you the hours for any branch and can also help you with account questions without visiting in person. Customer service hours are typically 8 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 5 p.m. Saturday, though these hours may vary by region. Have your zip code ready when you call so they can give you information about your nearest location.

What you can do outside branch hours

Truist ATMs are available 24/7 for withdrawals, deposits (at machines with deposit capability), balance checks, and transfers. If your branch does not have a deposit ATM, you can deposit checks through the Truist mobile app, which processes them overnight. Many ATMs are located inside branches, at grocery stores, and at other retail locations throughout Truist's network.

Online banking through Truist.com or the mobile app lets you pay bills, transfer money, check balances, and manage accounts at any time. Wire transfers, loan payments, and account changes can all be done online. For questions that require a person, call customer service during their hours or use the chat feature on the Truist website. The chat feature is available during extended hours and can handle many routine questions without requiring a phone call.

Holiday closures and schedule changes

Truist branches close on major federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on Good Friday. On the day before or after a holiday, hours may be shortened or the branch may close entirely.

Check the Truist website or call your branch a few days before a holiday if you need to do business in person. Customer service lines remain open on some holidays, though with reduced hours. The website will show any schedule changes as they are announced, and you can also call 1-800-872-2657 to confirm whether a specific holiday will affect your branch's hours.

Drive-through and after-hours options

Many Truist branches have drive-through windows with the same hours as the main branch. Some drive-throughs stay open slightly later than the lobby, particularly at high-traffic locations. If you need to use the drive-through after hours, look for a 24-hour ATM at that location. The branch locator will tell you which branches have drive-through service.

For urgent banking needs outside normal hours, the Truist mobile app and online banking handle most transactions. If you have a question that cannot wait, call customer service. For emergencies involving fraud or a lost card, Truist has a 24-hour fraud line: 1-800-897-3000. This line is staffed around the clock and can freeze your account or issue a replacement card when ready if needed.

Understanding Truist's regional variations

Truist operates across multiple states, and branch hours can differ by region based on local business practices and customer demand. Branches in major cities often have longer hours than those in smaller towns. Some Truist locations in shopping centers may have extended evening hours to match retail traffic patterns.

If you travel or move to a different area, use the branch locator to find hours at your new location. Hours in your new region may be different from what you are used to. Calling ahead before your first visit to a new branch ensures you know when they are open and what services are available.

Frequently Asked Questions

Are all Truist branches open on Saturday?

Most Truist branches are open on Saturday from 9 a.m. to 1 p.m., but not all. Some smaller branches or those in rural areas may be closed on Saturday. Check your specific branch's hours using the branch locator on Truist.com or by calling 1-800-872-2657.

Can I do my banking if the branch is closed?

Yes. ATMs work 24/7 for cash withdrawals and balance checks. The mobile app and online banking let you transfer money, pay bills, and deposit checks anytime. For questions that need a person, call customer service at 1-800-872-2657 during their hours.

What time does Truist customer service close?

Customer service is typically open 8 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 5 p.m. Saturday. Hours may vary by region, so confirm by calling 1-800-872-2657 or checking Truist.com. For fraud or a lost card, call 1-800-897-3000 anytime.

Do Truist branches have different hours during the week?

Most branches keep the same hours Monday through Friday, but some locations may open or close an hour earlier or later depending on traffic. Use the branch locator to see if your specific location has different weekday hours.

Can I deposit checks after the branch closes?

Yes, if your branch has a 24-hour deposit ATM. You can also deposit checks through the Truist mobile app anytime, and they will be processed overnight. Check the branch locator to see which deposit methods are available at your location.