You can close a Truist savings account by phone, in person, or online, depending on your account type and what you need to do with your remaining balance

Truist offers three main routes to close a savings account: calling their customer service line, visiting a branch in person, or using online banking if your account type supports it. The fastest method is usually a phone call, which takes about 10 to 15 minutes. Before you close, you need to decide what happens to any money left in the account — Truist will not close an account with a balance unless you tell them where to send it.

The process itself is straightforward, but the timing depends on how you close and whether you have linked accounts or automatic payments tied to the savings account. If you close in person or by phone, the account closes when ready. If you use online banking, the closure may take one to two business days to process.

Key Takeaways

  • Call Truist customer service at 1-800-872-2657 to close your account by phone — this is the fastest method and requires no branch visit.
  • You must move or withdraw any remaining balance before closing; Truist will not close an account that still holds money.
  • If you have automatic bill payments or transfers set up from this savings account, cancel or redirect them before you close to avoid failed transactions.
  • Closing takes effect when ready by phone or in person, but may take one to two business days if you use online banking.
  • You do not need to close a linked checking account at the same time — savings and checking accounts close separately.

Closing by phone: the fastest route

Call Truist customer service at 1-800-872-2657 and tell them you want to close your savings account. Have your account number ready — you can find it on your debit card, a recent statement, or in the Truist mobile app. The representative will verify your identity by asking for your Social Security number, date of birth, and possibly the last four digits of the phone number on file.

Once verified, the representative will ask what you want to do with your balance. You can request a check mailed to your address, a transfer to another bank account (yours or someone else's), or a transfer to a linked Truist checking account if you have one. If you choose a transfer to another bank, you will need to provide the routing number and account number of the receiving bank. The representative will confirm all details before processing the closure.

The account closes when ready after the call. If you requested a check, it typically arrives within five to seven business days. If you requested a transfer to another Truist account, the money moves the same day. Transfers to banks outside Truist may take one to three business days, depending on the receiving bank.

Closing in person at a Truist branch

Walk into any Truist branch with a valid photo ID and ask to close your savings account. Bring your account number if you have it, though the teller can look it up using your ID. The teller will verify your identity and ask about your remaining balance, just as a phone representative would.

In person, you have the option to withdraw your balance in cash on the spot, which is the fastest way to get your money. You can also request a check or a transfer to another account. If you withdraw cash, ask for a receipt showing the account is closed — keep this for your records. The account closes when ready.

The main advantage of closing in person is speed: if you withdraw cash, you walk out with your money and the account is done. The main disadvantage is that you have to travel to a branch during business hours. Truist branches are typically open Monday through Friday from 9 a.m. to 5 p.m., with some locations open on Saturday mornings.

Closing through online banking

Not all Truist account types support online closure. If your account does, you can close it through the Truist mobile app or website. Log in, navigate to your savings account, and look for a "Close Account" or "Account Settings" option. The exact location varies depending on whether you use the app or the website.

Online closure requires you to move your balance first — you cannot close an account with money in it through the app or website. Transfer your remaining balance to another Truist account or to an external bank account before you attempt to close. Once the balance is zero, the closure option will appear. Select it, confirm your request, and the system will process the closure within one to two business days.

Online closure is convenient if you are comfortable with digital banking and do not need to withdraw cash. However, it is slower than phone or in-person closure, and if something goes wrong, you cannot speak to a representative when ready. If you run into trouble, you will need to call customer service anyway.

What to do before you close: checking for linked services

Before you close, check whether you have any automatic payments, bill payments, or recurring transfers set up from this savings account. Log into your Truist account online or call customer service to review your recent transactions and any scheduled payments. If you find any, cancel them or redirect them to another account at least one week before you close the savings account.

If you have a linked checking account, closing the savings account does not affect the checking account — they are separate and close independently. However, if you have set up automatic transfers between them (for example, a weekly transfer from savings to checking), those transfers will fail once the savings account closes. Cancel any such transfers before closing.

If you have a Truist debit card tied to this savings account, the card will stop working for withdrawals from this account once it closes. If the card is also tied to a checking account, it will continue to work for that account. If the savings account was the only account linked to the card, contact Truist to discuss what happens to the card itself.

What happens to your money after you close

Your money does not disappear when you close the account — you control where it goes. The three options are a mailed check, a transfer to another Truist account, or a transfer to a bank account outside Truist.

A mailed check takes five to seven business days to arrive. Truist mails it to the address on file, so make sure your address is current before you close. If you have moved recently, update your address in your Truist account first.

A transfer to another Truist account (checking, savings, or money market) happens the same day. A transfer to an external bank account takes one to three business days, depending on the receiving bank's processing speed. Provide the routing number and account number of the receiving bank to the Truist representative. Double-check these numbers before confirming — a mistake means your money goes to the wrong account and you will have to contact the other bank to retrieve it.

If you have a minimum balance requirement or monthly fee

Truist savings accounts have different fee structures depending on the account type. Some accounts charge a monthly maintenance fee if the balance falls below a certain amount. If you are closing because of fees, you do not owe any additional fees once the account is closed — the closure takes effect when ready by phone or in person, or within one to two business days online.

If you closed the account online and the closure is still processing, Truist may charge one more monthly fee before the closure completes. If this happens, contact customer service and ask them to reverse the fee since you initiated closure before the fee posted. They often will, though it is not may provide.

Frequently Asked Questions

Can I reopen a Truist savings account after I close it?

Yes. You can open a new Truist savings account at any time by visiting a branch, calling customer service, or using online banking. There is no waiting period. However, if you closed the account because of a problem — such as repeated overdrafts or fraud — Truist may decline to open a new account for you. Call ahead if you are unsure.

What if I have a negative balance when I try to close?

Truist will not close an account with a negative balance. You must deposit enough money to bring the balance to zero or positive before closing. Once the balance is zero or positive, proceed with closure as normal. If the account has been negative for a long time, Truist may have already closed it and sent the debt to collections — call customer service to check the account status first.

Do I need to close my checking account too?

No. Savings and checking accounts are separate and close independently. You can close one without closing the other. If you want to close both, you can do it in the same phone call or branch visit, but you do not have to.

What if I forget to move my money before closing?

If you close the account with a balance still in it, Truist will not process the closure. You will need to contact customer service, move the balance, and then close again. If you have already closed and realize you forgot money, call Truist when ready — they may be able to reopen the account or retrieve the funds if the closure just processed.

How long does it take to close if I use online banking?

One to two business days. The account does not close when ready like it does by phone or in person. If you need the account closed faster, call customer service or visit a branch instead.