You can close a Truist savings account by phone, in person, or online, depending on your account type and what works for you

Closing a Truist savings account takes a few steps, but the process itself is straightforward. You'll need to empty the account first, then contact Truist to formally close it. The fastest route is usually a phone call to the number on the back of your card or your statement, but you can also walk into a branch or use online banking if your account type supports it. Truist will confirm the closure and send you written confirmation by mail.

Before you start, check your account balance and move any remaining money to another bank account you control. Truist won't close an account with a balance still in it. You should also review your account statements for the past few months to make sure there are no pending transactions or automatic payments still tied to this account.

Key Takeaways

  • You must have a zero balance before Truist will close your savings account, so transfer or withdraw all remaining funds first.
  • Calling the customer service number on your card or statement is usually the fastest way to close the account and confirm it is complete.
  • Truist will send written confirmation of the closure by mail, which you should keep for your records.
  • Check that no automatic payments or transfers are still linked to the account before you close it.
  • If you have a linked checking account, closing the savings account will not affect it unless you specifically ask Truist to close both.

Empty your account before closing

The first step is to move money out. Log into your Truist online banking or mobile app and transfer your savings balance to another account you own at Truist or at a different bank. If you prefer, you can also withdraw the money in cash at a Truist branch or ATM. Either way, the account must show a zero balance before Truist will process the closure.

While you are moving the money, check your recent statements for any automatic transfers or bill payments connected to this savings account. If you have set up automatic deposits or transfers, cancel those first so they do not fail after the account closes. You can do this in your online banking under the transfers or bill pay section, or call customer service to have them removed.

Call Truist customer service to request closure

Once the account is empty, call the number on the back of your debit card or on your most recent statement. Tell the representative you want to close your savings account and provide your account number. They will verify your identity by asking for your Social Security number, date of birth, or other information tied to the account.

The representative will confirm that your balance is zero and process the closure on the spot. Ask them to note in the system that you requested closure and to confirm the date it takes effect. Some accounts close when ready; others may take a few business days. Write down the date they give you and the name of the representative you spoke with.

Close your account in person at a branch

If you prefer to close the account face-to-face, visit any Truist branch with a photo ID and your account number. Bring proof that the account is empty—a recent statement showing a zero balance, or a screenshot from your online banking. The branch staff can process the closure right there and give you a receipt.

This method works well if you want to ask questions in real time or if you are uncomfortable doing it over the phone. The branch can also help you if there are any holds on the account or other complications. You will still receive written confirmation by mail after the closure is complete.

Use online banking if your account type allows it

Some Truist account types allow you to request closure through online banking or the mobile app. Log in, find the account settings or account management section, and look for a "close account" or "account closure" option. Not all savings account types offer this feature, so if you do not see it, phone or branch closure is your option.

If you do close online, you will usually receive an on-screen confirmation and a follow-up email. Keep both of these. You should also receive written confirmation by mail within a few business days. If you do not hear back within a week, call customer service to confirm the closure went through.

What happens after you request closure

After you request closure, Truist will process it and send you a written confirmation letter. This letter will show the final balance (which should be zero), the closure date, and your account number. Keep this letter with your financial records—you may need it later if there is a question about the account.

Once the account is closed, you will no longer be able to access it online or at the ATM. If you have a Truist debit card tied only to this savings account, it will stop working. If the card is tied to a checking account as well, it will continue to work for that account. Any pending transactions may still post for a few days after closure, so monitor your email for any unusual activity.

What to do if you change your mind

If you close the account and then decide you want it back, you can reopen a savings account at Truist, but it will be a new account with a new account number. You cannot reactivate a closed account. The reopening process is the same as opening any new Truist savings account—you can do it online, by phone, or in a branch.

If you closed the account very recently (usually within a day or two), call customer service right away and ask if they can stop the closure before it is finalized. Some closures can be reversed if you catch them in time, but this depends on how far along the process is.

Frequently Asked Questions

Can I close my Truist savings account if I still owe money on it?

No. Truist will not close an account with a negative balance or outstanding fees. If your account is overdrawn, deposit money to bring it to zero first. If there are unpaid fees, ask the representative if they can waive them or deduct them from a transfer you make to cover the balance.

Will closing my savings account affect my checking account?

No. Closing a savings account does not touch your checking account or any other accounts you have with Truist. They are separate. If you want to close both, you will need to request that separately for each one.

How long does it take for Truist to close my account after I request it?

Most closures are processed within one to three business days. You will receive written confirmation by mail, which may take another five to seven business days. If you do not see the confirmation letter within two weeks, call customer service to check the status.

What if I have automatic payments set up on this account?

Cancel them before you close the account. Log into your online banking, find the bill pay or transfers section, and delete each automatic payment. If you are not sure which ones are tied to this account, call customer service and ask them to list all active transfers and payments before you close it.

Do I need to do anything with my debit card after I close the account?

If the card is tied only to the savings account you are closing, it will stop working and you can destroy it. If the card is also linked to a checking account, it will keep working for that account. You do not need to return the card to Truist unless you want to.