You can close your SoFi account through the app or website, but you need to settle any outstanding balance first

SoFi does not have a single "delete account" button. Instead, you close accounts individually—checking, savings, investment, or loan accounts each have their own closure process. Before you close anything, you must pay off any debt on that account. If you have a loan, you cannot close it early without paying the full balance (though SoFi does not charge prepayment penalties). Once the account is settled, you can request closure through the SoFi app or by calling customer service.

The process takes a few days to complete. SoFi will send you a confirmation email once the account is closed. Any recurring transfers or bill payments tied to that account will stop, so you should redirect those before you close.

Key Takeaways

  • You must pay off any balance on the account before SoFi will close it—this applies to loans, credit cards, and overdraft protection.
  • Checking and savings accounts close through the app or website; loans and credit products may require a phone call to customer service.
  • Closing an account does not delete your SoFi profile—your login and account history remain unless you separately request full profile deletion.
  • Any automatic payments or transfers linked to the account will stop once it closes, so update those arrangements beforehand.

Closing a checking or savings account through the app

Open the SoFi app and navigate to the account you want to close. Look for the account settings or menu icon (usually three dots or lines in the top right). Select "Close Account" or "Account Settings," then "Close This Account." SoFi will show you the current balance and ask you to confirm. If there is a balance, you must transfer it out or request a check before proceeding.

After you confirm, SoFi sends a closure confirmation email within one to two business days. The account will no longer appear in your app, and any debit card tied to that account becomes inactive. If you have direct deposits or bill payments set up, those will fail after closure, so redirect them to another account first.

Closing a loan or credit product account

Loans and credit cards require a different process because they involve debt. If you have an outstanding balance, you must pay it in full before closure. SoFi does not charge a prepayment penalty, so you can pay off the loan early without extra fees.

Once the balance is zero, call SoFi customer service at the number on your statement or in the app. Tell them you want to close the account. They will confirm the zero balance, process the closure request, and send you a confirmation. This typically takes three to five business days. Ask for written confirmation of the closure for your records.

What happens to your SoFi profile after account closure

Closing individual accounts does not delete your SoFi profile. Your login credentials, personal information, and account history remain in SoFi's system. You can still log in and view closed accounts in your history. If you want to remove your entire profile from SoFi, you need to make a separate request.

To request full profile deletion, contact SoFi customer service and ask to delete your account permanently. They will ask you to confirm that all accounts are closed and settled. SoFi will then remove your personal data from active systems, though they may retain some information for legal or regulatory reasons. This process can take 30 to 60 days.

Stopping automatic payments and transfers before closure

Before you close an account, check for any recurring payments or transfers tied to it. Log into the app and look for "Transfers," "Bill Pay," or "Payments" in the menu. Cancel any automatic deposits, bill payments, or transfers that use the account you are closing.

If you have direct deposit set up, update it with your new account information at your employer or the organization sending the deposit. If you have automatic bill payments, log into each biller's website and update the payment method. Payments that hit a closed account will be rejected, and you may face late fees or service interruptions.

Timing and what to expect after closure

Account closure is not when ready. SoFi typically processes the request within one to three business days for checking and savings accounts, and three to five business days for loans and credit products. You will receive an email confirmation once the account is fully closed.

After closure, the account will not appear in your app or on your online dashboard. Any debit card or credit card tied to that account stops working when ready. If you have pending transactions that have not yet cleared, they may still post to the account for a few days after closure—this is normal and does not reopen the account. Once all pending items clear, the account is fully closed.

Frequently Asked Questions

Can I close my SoFi account if I have a pending direct deposit?

You can close the account, but the direct deposit will fail once it closes. Update your direct deposit information with your employer or the organization sending the payment before you close the account. This ensures your money goes to your new account without interruption.

What if I have a negative balance when I try to close?

You cannot close an account with a negative balance. You must deposit funds to bring the balance to zero. Once it is zero, you can proceed with closure. If the negative balance is due to an overdraft, pay that first.

Does closing my SoFi account affect my credit score?

Closing a checking or savings account does not affect your credit score. Closing a credit card or loan may have a small impact, but only if you had an outstanding balance—paying it off first removes that effect. Your credit history with SoFi remains on your report.

Can I reopen a closed SoFi account?

Once an account is closed, you cannot reopen it. If you want to use SoFi again, you would need to open a new account. The new account will have a new account number, but your profile information remains in SoFi's system.

What happens to my SoFi debit card after I close my checking account?

Your debit card becomes inactive when ready when you close the checking account. You can destroy it or keep it as it will no longer work. If you have another SoFi checking account open, you can request a new debit card linked to that account.