You can close a Navy Federal savings account by phone, in person, or by mail, but you need to empty it first and decide what to do with any remaining balance
Navy Federal does not charge a fee to close a savings account. The process itself takes a few minutes if you call, or a few days if you mail in a request. The main requirement is that your account balance must be zero before closure — Navy Federal will not close an account with money still in it. If you have funds remaining, you will transfer them to another account (at Navy Federal or elsewhere) or withdraw them in cash or check.
The fastest route is a phone call to Navy Federal's member services line at 1-888-842-6328. Have your account number ready. A representative will confirm your identity, verify the account is empty, and process the closure on the spot. If you prefer not to call, you can visit a Navy Federal branch in person with your ID, or mail a written request to Navy Federal's address — though mail takes longer and requires you to follow up to confirm closure.
Key Takeaways
- Your savings account must have a zero balance before Navy Federal will close it; transfer or withdraw any remaining funds first.
- Calling member services at 1-888-842-6328 is the fastest method and takes a few minutes once your identity is verified.
- You can also close the account in person at any Navy Federal branch with a photo ID, or by mail, though both take longer.
- Navy Federal does not charge a closure fee, and you will not lose access to other accounts you hold with them if you close only the savings account.
- If you have automatic deposits or payments linked to the account, update those before you close it to avoid failed transactions.
Empty your account before you call or visit
Navy Federal will not process a closure request if your account still holds money. Log into your Navy Federal online account or mobile app and check your current balance. If the balance is above zero, you have two options: transfer the funds to another account, or withdraw them.
To transfer funds, you can move money to another Navy Federal account you own (checking, money market, or another savings account) in seconds through the app or online banking. If you want to move the money to a bank outside Navy Federal, you can set up an external transfer, though this usually takes one to three business days to complete. If you prefer cash or a check, visit a Navy Federal branch and withdraw the full balance, or request a cashier's check by mail.
Once the balance reads zero, the account is ready to close. Do not wait for pending transactions to clear — Navy Federal counts the account as empty when the posted balance is zero.
Close by phone with member services
Call Navy Federal member services at 1-888-842-6328. The line is open Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. Have your account number and a photo ID ready so the representative can verify your identity.
Tell the representative you want to close your savings account. They will confirm the balance is zero, ask why you are closing (this is optional to answer), and process the closure. The account will be closed when ready, and you will receive a confirmation number. Write down this number for your records. Navy Federal will send a written confirmation to the address on file within a few business days.
If you have direct deposits or automatic payments tied to this account, mention that to the representative so they can flag it in your file. You will still need to update those arrangements yourself in your employer's or biller's system to prevent failed transactions.
Close in person at a Navy Federal branch
Visit any Navy Federal branch with your photo ID and account number. A teller can close the account on the spot if the balance is zero. This method works well if you are already at a branch or prefer to handle it face-to-face, but it does not offer any speed advantage over calling.
Bring your ID and be prepared to answer basic verification questions. The teller will confirm the zero balance, process the closure, and give you a receipt with a confirmation number. Ask for a written confirmation if the receipt does not include one.
Close by mail if you cannot call or visit
Write a letter to Navy Federal requesting closure of your savings account. Include your full name, account number, the account type (savings), and your signature. Mail it to Navy Federal's address — you can find the correct mailing address by calling 1-888-842-6328 or checking your most recent statement.
Navy Federal typically processes mail requests within five to ten business days of receipt. Because mail can be delayed, follow up by phone after two weeks if you have not received written confirmation. Mail closure is slower and riskier than calling because there is no when ready confirmation, and if Navy Federal does not receive your letter, you will not know until you check your account weeks later.
What happens to linked services and other accounts
Closing one savings account does not affect your other Navy Federal accounts. If you have a checking account, money market account, or credit card with Navy Federal, those remain open and active. Your Navy Federal membership itself does not end — you can open new accounts later if you want.
However, if you have set up automatic transfers, direct deposits, or bill payments using this savings account, those will fail once the account closes. Update those arrangements before you close the account. Log into your employer's payroll system to change your direct deposit to another account, and contact any billers or services that pull payments from this account to update their records.
After your account is closed
Once Navy Federal confirms closure, the account is gone and cannot be reopened. If you need to access funds from that account later, you cannot — so make sure you have withdrawn or transferred everything before you request closure.
You will still see the closed account in your Navy Federal online banking history for a period of time (usually several months to a year), but you cannot use it. If you need a record of transactions from the account for tax or personal reasons, read or print your statements before you close it.
If you closed the account by mistake or change your mind, you will need to open a new savings account instead. Navy Federal can do this when ready by phone or in person, but the new account will have a different account number.
Frequently Asked Questions
Will closing my savings account hurt my credit score?
No. Closing a savings account has no effect on your credit score because savings accounts are not reported to credit bureaus. Only credit accounts (credit cards, loans, lines of credit) appear on your credit report. You can close a savings account without any impact to your credit.
What if I have pending transactions when I try to close?
Wait for pending transactions to post and clear before you close the account. Navy Federal counts the account as empty only when the posted balance is zero. If you close an account with pending transactions, those transactions may fail or bounce, which could result in overdraft fees or failed payments to billers.
Can I reopen the same account after I close it?
No. Once Navy Federal closes an account, that specific account cannot be reopened. If you change your mind, you will need to open a new savings account with a new account number. This takes a few minutes by phone or in person.
Do I need to close my account in person, or can I do it all by phone?
You can close your account entirely by phone. Calling member services at 1-888-842-6328 is the fastest method and requires no in-person visit. In-person closure is an option if you prefer it, but it is not required.
What if I have a negative balance or owe Navy Federal money?
Navy Federal will not close an account with a negative balance. You will need to deposit funds to bring the balance to zero before closure. If you owe Navy Federal money on a loan or credit card, that is separate from your savings account and does not prevent you from closing the savings account — but you will still owe the debt on the other account.