You can withdraw from Marcus through online transfer, ACH pull, or by phone — each takes a different amount of time
Marcus offers three ways to move money out of your savings account: transfer it to another bank account you own, request a check by mail, or call to speak with someone. The fastest is an online transfer to an external bank account, which typically takes one to two business days. A check takes five to ten business days by mail. Phone withdrawals follow the same timeline as online transfers but require you to call during business hours.
Marcus does not charge withdrawal fees, and there is no limit on how many times you can withdraw in a month — the federal six-withdrawal rule that once applied to savings accounts was removed in 2020. You can withdraw your full balance at any time, though closing the account itself requires a separate step after the money is gone.
Key Takeaways
- Online transfers to an external bank account are the fastest method and typically complete within one to two business days.
- You must have the receiving bank's routing number and your account number at that bank before you start an online transfer.
- Checks sent by mail take five to ten business days and require you to provide a mailing address during the request.
- Marcus customer service can process withdrawals by phone during their hours, but the money still takes the same one to two business days to arrive.
- There are no fees for withdrawals and no limit on how many you can make per month.
How to transfer money online to another bank account
Log into your Marcus account on the website or mobile app. From your savings account page, look for a button or menu option labeled "Transfer" or "Move Money." Select the option to transfer to an external account — this means a bank account at a different institution that you own.
If this is your first transfer to that bank account, Marcus will ask you to add it. You will need the receiving bank's nine-digit routing number and your account number at that bank. You can find both on a check, in your other bank's app, or by calling that bank. Enter the amount you want to transfer and confirm. Marcus will show you the expected arrival date, which is usually one to two business days after you submit the transfer.
Some transfers may take longer if there are issues with the account information or if the receiving bank is slow to process incoming transfers. If your transfer does not arrive within three business days, log back into Marcus and check the transfer status, or contact Marcus customer service.
Requesting a check by mail
Open your Marcus account and find the option to request a check. You will enter the amount you want withdrawn and provide a mailing address where the check should be sent. Marcus will mail the check to you, which typically takes five to ten business days depending on mail delivery in your area.
Once the check arrives, you will need to deposit it into another bank account — either by mobile deposit through your phone, by mailing it to another bank, or by visiting a bank branch in person. This adds another one to three business days to the total time before the money is available in your other account.
Checks are useful if you need to withdraw cash and do not have another bank account set up, or if you prefer a paper record of the withdrawal. However, they are the slowest method and require an extra deposit step on your end.
Withdrawing by phone
Call Marcus customer service at the number on the back of your debit card or on your account statements. A representative can process a withdrawal to an external bank account you have already linked to your Marcus account. If you have not linked the account yet, you will need to provide the routing number and account number over the phone.
Phone withdrawals take the same one to two business days as online transfers. This method is useful if you are not comfortable using the online platform or if you have questions about the withdrawal process. Marcus customer service is available Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday and Sunday, 9 a.m. to 6 p.m. Eastern time.
What happens if you withdraw your entire balance
You can withdraw all the money in your Marcus savings account without penalty. The account will remain open with a zero balance unless you close it. If you want to close the account entirely, you will need to contact Marcus customer service after the withdrawal is complete, or you can request account closure at the same time you request the final withdrawal.
If you have a Marcus high-yield savings account, withdrawing everything does not affect any other Marcus products you may have, such as a Marcus investment account or a Marcus loan. Each product is separate.
Timing and what to expect at each step
| Withdrawal Method | Time to Complete | What You Need | When Money Arrives |
|---|---|---|---|
| Online transfer to linked bank account | 5 minutes to submit | Routing number and account number of receiving bank | 1 to 2 business days |
| Online transfer to new bank account | 10 minutes to submit (includes adding account) | Routing number and account number of receiving bank | 1 to 2 business days |
| Check by mail | 5 minutes to request | Mailing address | 5 to 10 business days for mail, plus deposit time |
| Phone withdrawal | 10 to 15 minutes on call | Routing number and account number if account not linked | 1 to 2 business days |
Frequently Asked Questions
Can I withdraw money on weekends or holidays?
You can request a withdrawal through the Marcus app or website at any time, including weekends and holidays. However, the transfer will not process until the next business day. If you call customer service on a weekend or holiday, you will reach an automated system or be asked to call back during business hours.
What if I enter the wrong account number for the transfer?
Marcus performs some validation on account numbers before sending the transfer. If the number is clearly wrong, the system may reject it before the transfer is sent. If the transfer goes through to the wrong account, contact Marcus customer service when ready — they may be able to recall the transfer, but this depends on whether the receiving bank has already processed it.
Do I need to keep a minimum balance in my Marcus account?
Marcus does not require a minimum balance. You can withdraw everything and bring your account to zero. However, if you close the account, you must have a zero balance first.
Can I set up automatic recurring withdrawals from Marcus?
Marcus does not offer automatic recurring withdrawals. Each withdrawal must be requested individually through the app, website, or by phone. You can set up a transfer schedule through your other bank if it offers that feature, but that pulls money from Marcus rather than Marcus pushing it out.
What if my transfer is rejected?
A transfer can be rejected if the account information is incorrect, if the receiving bank flags it as suspicious, or if there is a technical issue. Marcus will notify you of the rejection and the reason. Contact Marcus customer service to troubleshoot — they can help you verify the account details or attempt the transfer again.