You can close a Marcus account online, by phone, or by mail—the fastest route is a phone call to their customer service team

Marcus does not let you close your account through their website or mobile app. You have three options: call their customer service line at 1-888-1MARCUS (1-888-162-7287), send a written request by mail, or visit a Goldman Sachs branch in person if one is near you. A phone call takes about 10 minutes and closes the account within one to three business days. Mail takes longer—typically five to seven business days from when Marcus receives your letter—because they need time to process the request and verify your identity.

Before you call or write, decide what to do with any money in the account. Marcus will not close an account that still holds a balance. You must transfer the funds to another bank account (yours or someone else's) or request a check. Transfers to another bank typically arrive within one to three business days. If you request a check by mail, allow an additional five to seven business days for it to arrive after the account closes.

Key Takeaways

  • Call Marcus customer service at 1-888-1MARCUS to close your account; this is faster than mail and takes about 10 minutes.
  • You must move all money out of the account before closing—Marcus will not close an account with a balance.
  • Transfers to another bank account take one to three business days; checks take five to seven business days after the account closes.
  • If you close the account and later need records, you can request statements by phone or mail, though Marcus may charge a fee for older statements.

What happens to your money when you close

The first step is moving your balance somewhere else. Log into your Marcus account and initiate an external transfer to a bank account in your name at another institution. You will need the routing number and account number of the receiving bank. Marcus processes outgoing transfers within one to three business days, though the receiving bank may take an additional day or two to post the funds.

If you do not have another bank account ready, you can ask Marcus to mail you a check instead. When you call to close the account, tell the representative you want a check. They will mail it to the address on file. This adds five to seven business days to the process, so the total time from closing to receiving your money is roughly two to three weeks.

If your account earns interest before you close it, that interest posts on the last day of the month. If you close mid-month, you will not receive interest for the partial month. Any interest already posted will be included in the balance you transfer or receive by check.

How to close by phone

Call 1-888-1MARCUS (1-888-162-7287) during business hours. Marcus customer service is available Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday, 9 a.m. to 5 p.m. Eastern time. Have your account number and a form of identification ready—the representative will ask you to verify your identity before processing the request.

Tell the representative you want to close your account. They will confirm that your balance is zero (or ask where you want the remaining funds sent). They will also ask why you are closing—this is optional to answer, but Marcus uses the feedback to improve their service. The representative will give you a confirmation number. Write it down. The account closes within one to three business days, and you will receive a final statement by mail.

How to close by mail

Write a letter to Marcus requesting account closure. Include your full name, account number, the email address or phone number on file, and your signature. Mail it to: Marcus, P.O. Box 15298, Wilmington, DE 19850-5298. Include a copy of a government-issued ID (driver's license or passport) to verify your identity.

In the letter, state that your account balance is zero and that you are requesting closure, or specify where you want remaining funds sent (another bank account or by check). Be clear and direct. Marcus typically receives mail within three to five business days, processes the request within two to three business days of receipt, and sends you a confirmation letter.

This method is slower than a phone call but creates a paper trail. Keep a copy of your letter and note the date you mailed it. If you do not hear back within two weeks, call customer service to confirm the request was received.

What to do if you have pending transactions or holds

If you have a pending transfer or deposit that has not yet cleared, wait for it to complete before closing. A pending transaction can delay closure because Marcus needs to know the final balance. Check your account activity to see if anything is in progress. Pending transfers usually clear within one to three business days.

If Marcus has placed a hold on your account (for example, due to a dispute or fraud investigation), you cannot close it until the hold is lifted. Call customer service to ask about the hold and when it will be removed. Once it is gone, you can proceed with closure.

What happens to your statements and records after closure

Marcus will mail you a final statement showing the account closure date and any remaining balance transferred or sent by check. You can request copies of older statements by calling customer service or by mail. Marcus keeps records for a set period—typically seven years for tax purposes—but may charge a fee to retrieve statements older than a certain age. Ask about fees when you request them.

If you need statements for tax purposes (to report interest earned), request them before closing or shortly after. It is easier to get them while the account is still active. If you closed the account and later realize you need a statement, you can still request it, but the process may take longer.

Frequently Asked Questions

Can I reopen my Marcus account after I close it?

You can open a new Marcus account at any time, but it will be treated as a new account with a new account number. You cannot reopen the exact same account. The process to open a new account takes about 10 minutes online.

What if I have a negative balance or owe Marcus money?

Marcus savings accounts do not typically go negative because you cannot withdraw more than you have. If there is a fee or dispute that results in a balance owed, you must settle it before closing. Call customer service to discuss the amount and arrange payment.

Do I lose my interest if I close mid-month?

Yes. Interest is posted on the last day of each month. If you close before then, you forfeit interest for that partial month. Any interest already posted is included in your final balance.

How long does it take to close a Marcus account?

By phone, closure is processed within one to three business days. By mail, it takes five to seven business days from when Marcus receives your letter, plus mail delivery time. The total time depends on how quickly you transfer your balance and how you choose to receive any remaining funds.

Will closing my Marcus account hurt my credit score?

No. Closing a savings account does not affect your credit score. Credit scores are based on credit history (loans, credit cards, payment history), not on savings accounts. Closing Marcus will not appear on your credit report.