You can close a Marcus account online, by phone, or by mail — the fastest route is the website

To close your Marcus savings account, log into your account on the Marcus website, navigate to the account settings or help section, and select the option to close the account. Marcus will ask where you want the remaining balance sent — you can have it transferred to another bank account you own, or request a check. The process takes a few minutes online, though the actual transfer of funds takes one to three business days depending on your bank.

If you prefer not to use the website, you can call Marcus customer service at 1-888-1MARCUS (1-888-162-7287) and a representative will walk you through closure over the phone. You can also mail a written request to close the account, though this is slower and requires you to include your account number and signature.

Before you close the account, make sure any pending transactions have cleared and that you have moved or withdrawn all the money you want to keep. Once the account is closed, Marcus will not reopen it, so you cannot reverse the decision.

Key Takeaways

  • Closing online through the Marcus website is the fastest method and takes only a few minutes to initiate.
  • You must specify where your remaining balance should go — either transferred to another bank account or mailed as a check.
  • The funds themselves take one to three business days to reach your destination after you request closure.
  • Once closed, your account cannot be reopened, so confirm you have withdrawn or transferred everything you need first.
  • If you have an outstanding balance on a Marcus loan, you cannot close the savings account until that loan is paid off.

What happens to your money when you close

When you close your Marcus account, the balance does not disappear — you choose where it goes. During the closure process, Marcus will ask you to provide either a bank account number for a transfer or confirm that you want a check mailed to your address on file. If you have earned interest on the account, that interest is included in the final balance you receive.

The transfer itself is not when ready. If you choose to move the money to another bank account, it typically arrives within one to three business days, depending on the receiving bank's processing speed. If you request a check, allow five to seven business days for it to arrive by mail, plus additional time if your address is outside the continental United States.

If you have a very small balance — under $1 — Marcus may require you to withdraw it before closure or may donate it to charity on your behalf. Check your account terms or ask during the closure process if you are uncertain.

Closing your account online step by step

Log into your Marcus account at marcus.com using your username and password. Once you are logged in, look for a settings menu, usually found in the upper right corner or in a sidebar labeled "Account" or "Settings." Click into account settings and search for an option that says "Close Account," "Account Closure," or "Manage Account."

Marcus will display your current account balance and ask you to confirm the closure. You will then be prompted to choose how you want your balance transferred. Select "Transfer to Another Bank" if you want the money sent electronically, and enter the routing number and account number of the receiving bank. If you prefer a check, select that option instead and confirm your mailing address.

Review the information you entered, then click to confirm the closure. Marcus will send you a confirmation email with the details of your request. Keep this email for your records. The account closure request is processed when ready, but the actual movement of funds takes one to three business days.

Closing by phone or mail

To close your account by phone, call Marcus customer service at 1-888-1MARCUS (1-888-162-7287). Have your account number ready. A representative will verify your identity by asking security questions, then walk you through the closure process and ask where you want your balance sent. This method takes about 10 to 15 minutes and results in the same timeline as online closure.

If you want to close by mail, write a letter to Marcus requesting account closure and include your full name, account number, and signature. Mail it to the address provided on the back of any Marcus statements or on their website. Include instructions for where you want your balance transferred, along with the routing and account numbers if you are requesting an electronic transfer. Mail closure is slower — allow two to three weeks for Marcus to receive and process your request, plus the standard one to three business days for the funds to transfer.

What you need to know before closing

If you have a Marcus loan in addition to your savings account, you cannot close the savings account until the loan is fully paid off. Marcus links these accounts, and the system will not allow closure of the savings side while a loan balance remains. Pay off the loan first, then proceed with closing the savings account.

Check whether you have any automatic transfers set up to or from the Marcus account. If you have recurring transfers scheduled — for example, a monthly deposit from your employer or a transfer to another savings account — those will stop once the account closes. Cancel or redirect any automatic transfers before you initiate closure to avoid missed payments or deposits elsewhere.

If you have a debit card linked to your Marcus account, it will stop working once the account is closed. Destroy the card or request a new one from your primary bank if you were using it for everyday spending. Marcus does not issue debit cards, so if you have one, it was likely issued through a partner bank and will need to be handled separately.

If you are closing because of a problem

If you are closing your Marcus account because of poor customer service, a fee dispute, or a technical issue, consider contacting Marcus customer service first to see if the problem can be resolved. Sometimes a conversation with a representative can address concerns without requiring closure.

If you have a complaint about Marcus that you want on record, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. This does not prevent you from closing the account, but it creates a documented record of your concern. The CFPB forwards complaints to Marcus, and the company is required to respond.

Frequently Asked Questions

How long does it take to close a Marcus account?

The closure request itself takes minutes to submit online or by phone. The funds transfer to your other bank account in one to three business days, or five to seven business days if you request a check by mail. The account is considered closed once Marcus processes your request, even if the funds are still in transit.

Can I reopen my Marcus account after closing it?

No. Once you close a Marcus account, it cannot be reopened. If you want to use Marcus again in the future, you would need to open a new account from scratch, which takes about 10 minutes online.

What if I close my account but forget to move my money first?

If you close the account without specifying where your balance should go, Marcus will contact you to ask for instructions before processing the closure. You will have time to provide a destination for the funds. If you truly cannot be reached, Marcus may hold the funds or follow state unclaimed property laws, but this is rare.

Do I lose interest if I close my account mid-month?

No. Marcus pays interest on the balance through the day the account closes. You receive all accrued interest as part of your final balance, even if you close before the end of the month.

What if my Marcus account has a negative balance?

Marcus savings accounts do not typically go negative because you cannot withdraw more than you have. If there is an error or an overdraft situation, contact Marcus customer service before attempting to close. They will need to resolve the issue first.