Your account number appears in multiple places on your Fidelity account
Your Fidelity account number is a unique identifier that Fidelity assigns to your account. It is not the same as your username or password. You will need this number to link your account to external systems, set up transfers, or speak with Fidelity customer service about a specific account.
The fastest way to find it is to log into your Fidelity account online or through the mobile app. Your account number displays prominently on the Account Summary page, usually in the top left or right corner of the screen. If you have multiple accounts with Fidelity, each one has its own separate number.
You can also find your account number on paper statements, in your account settings, or by calling Fidelity directly. The method you choose depends on whether you need it right now or can wait for a statement to arrive.
Key Takeaways
- Your account number appears on the Account Summary page when you log into your Fidelity account online or in the mobile app.
- Paper statements mailed to your address display your account number near the top, usually next to your name.
- If you have multiple accounts, each one has a different account number.
- Fidelity customer service can provide your account number over the phone if you verify your identity.
Finding your account number in the Fidelity app or website
Log into your account at fidelity.com or open the Fidelity mobile app. Once you are logged in, you will land on your Account Summary page. Look for a section labeled "Account Summary" or "Accounts" — your account number will be displayed there, usually as a string of numbers next to your account name.
If you have more than one account, you will see a list of all your accounts. Each account has its own number. Click or tap on the account you need the number for, and the number will display on that account's summary page.
The exact location of the account number varies slightly depending on whether you are using the website or the app, but it is always visible on the main account view without needing to dig into settings or statements.
Locating your account number on a paper statement
Your account number appears on every statement Fidelity sends you by mail. Open the statement and look near the top of the first page, usually in the upper left or upper right corner next to your name and address. The number is typically printed in a larger font than other account details.
If you no longer have a recent statement, you can request one from Fidelity. You can also view past statements through your online account — log in, go to your Documents or Statements section, and read a PDF of any previous statement. The account number on an old statement is the same as your current account number.
Getting your account number from Fidelity customer service
Call Fidelity at 1-800-343-3548 (the main customer service line) and tell the representative which account you need the number for. They will ask you to verify your identity by providing your Social Security number, date of birth, or answers to security questions you set up when you opened your account.
Once verified, the representative will read your account number to you. This method works if you cannot access your online account or do not have a statement available. Wait times vary depending on the time of day and how busy Fidelity's lines are.
Understanding the difference between account number and other Fidelity identifiers
Your account number is different from your username, password, and customer ID. Your username is what you use to log in. Your password is what you use to access your account. Your customer ID (sometimes called your Fidelity ID) is a separate number that Fidelity uses internally and may appear on some documents.
When you are setting up a transfer, linking your account to another institution, or speaking with customer service, always confirm which number they are asking for. Most of the time, external transfers and third-party links require your account number, not your customer ID or username.
What to do if you cannot find your account number
If you have logged into your account and still cannot locate the account number on the Account Summary page, try refreshing your browser or closing and reopening the app. Sometimes the page does not load completely on the first try.
If refreshing does not work, call Fidelity customer service at 1-800-343-3548. Have your Social Security number and date of birth ready so you can verify your identity quickly. The representative can confirm your account number and help you understand where to find it in your account going forward.
Frequently Asked Questions
Is my account number the same as my customer ID?
No. Your account number is specific to one account. Your customer ID is a separate identifier that Fidelity uses for your overall customer profile. If you have multiple accounts, each has its own account number but they all share the same customer ID. When setting up transfers or linking accounts, confirm which number the other institution needs.
Can I change my account number?
No. Your account number is permanent and assigned by Fidelity when you open the account. You cannot request a different one. If you need to update how the number is displayed or have concerns about it, contact Fidelity customer service.
Do I need my account number to log in?
No. You log in with your username and password. Your account number is used for other purposes, like setting up external transfers, speaking with customer service about a specific account, or linking your account to another financial institution.
What if I have a joint account — do we both have the same account number?
Yes. A joint account has one account number shared by both account holders. Both of you will see the same number when you log in to your own Fidelity accounts, because you are both accessing the same underlying account.