Citizens Bank branch hours vary by location, but most open at 9 a.m. and close between 4 p.m. and 6 p.m. on weekdays

Citizens Bank does not operate on a single schedule across all branches. Each location sets its own hours within the bank's general framework. Most branches open at 9 a.m. on Monday through Friday, but closing time ranges from 4 p.m. to 6 p.m. depending on the branch. Saturday hours, when available, typically run 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m. Most branches are closed on Sundays.

The fastest way to find your specific branch's hours is to visit Citizens Bank's website, enter your zip code or address, and select the branch. The hours listed there are current. You can also call the branch directly — the phone number appears in the same search result.

Key Takeaways

  • Most Citizens Bank branches open at 9 a.m. weekdays and close between 4 p.m. and 6 p.m., but hours vary by location.
  • Saturday hours are usually 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m., and most branches do not open on Sunday.
  • You can find your branch's exact hours by searching your zip code on Citizens Bank's website or calling the branch directly.
  • Holiday closures and temporary hour changes are posted on the branch's page and announced in advance.

How to find your branch's closing time online

Go to the Citizens Bank website and look for the "Locations" or "Find a Branch" link, usually in the top navigation or footer. Enter your zip code, city, or address. The search results show each nearby branch with its full hours for every day of the week.

The hours displayed are the current schedule. If a branch has reduced hours due to staffing or a holiday, that change appears on the branch's detail page. You can also see which services are available at each location — some branches offer limited services or are drive-through only.

When customer service phone lines close

Citizens Bank's main customer service line operates Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, and Saturday 9 a.m. to 5 p.m. Eastern Time. The line is closed on Sundays and major U.S. holidays. The phone number is on your debit card, your statements, or the Citizens Bank website.

If you call outside these hours, you reach an automated system that can handle some requests — balance inquiries, card blocking, and transfers between your own accounts. For issues that require a person, you must call during the hours listed above.

ATM and online access do not close

Citizens Bank ATMs are available 24 hours a day, seven days a week. You can withdraw cash, deposit checks, and transfer money between your accounts at any time. Online banking through the Citizens Bank website or mobile app also runs 24/7, so you can check balances, pay bills, and move money at any hour.

If you need cash or want to handle a transaction outside branch hours, the ATM and online banking are your options. ATM deposits are usually processed the next business day. Online bill payments take one to three business days depending on the payee.

Holiday closures and temporary changes

Citizens Bank branches close on major U.S. holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on Good Friday. Customer service phone lines follow the same holiday schedule.

If a branch has temporary hour changes — for renovations, staffing, or local events — Citizens Bank posts a notice on that branch's page on the website. You can also call the branch directly to confirm it is open before you visit.

What to do if you need to visit outside normal hours

If you need to deposit a check or withdraw cash outside branch hours, use an ATM. If you need to speak with someone about an account issue, call customer service during the hours listed above. For urgent matters outside those hours, check whether your issue can be resolved through online banking or the mobile app.

Some Citizens Bank branches are located inside grocery stores or other retail locations. These branches may have different hours than standalone bank branches — they often stay open later or open on Sundays. Search your zip code on the Citizens Bank website to see if a retail location near you offers extended hours.

Frequently Asked Questions

Are all Citizens Bank branches open at the same time?

No. Each branch sets its own hours within Citizens Bank's general framework. Most open at 9 a.m. and close between 4 p.m. and 6 p.m. on weekdays, but some may have different schedules. Check your specific branch's hours on the website or by calling.

Can I deposit a check after the branch closes?

Yes. You can deposit checks at any Citizens Bank ATM 24 hours a day. The deposit is usually processed the next business day. You can also deposit checks through mobile banking if your account supports mobile check deposit.

What happens if I call customer service on a Sunday?

You reach an automated system that can handle balance inquiries, card blocking, and transfers between your own accounts. To speak with a person, you must call Monday through Friday 8 a.m. to 8 p.m. Eastern Time, or Saturday 9 a.m. to 5 p.m. Eastern Time.

Do Citizens Bank branches open on holidays?

No. Branches close on major U.S. holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Customer service phone lines are also closed on these days. ATMs and online banking remain available 24/7.