Most Citizens Bank branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m., depending on location

Standard weekday hours at most Citizens Bank branches are 9 a.m. to 5 p.m., though some locations stay open until 6 p.m. Saturday hours typically run from 9 a.m. to 1 p.m. Most branches are closed on Sunday. The exact hours depend on which branch you visit — a downtown location may operate longer than a suburban one, and express locations often have shorter hours than full-service branches.

The fastest way to find your specific branch's hours is to visit Citizens Bank's website, enter your zip code or city, and select the branch from the results. The hours will display for that exact location. You can also call the branch directly, or use Google Maps to search "Citizens Bank near me" and see hours listed there. If you do not have internet access, call Citizens Bank's main customer service line at 1-800-922-9999 and a representative can tell you the hours for your nearest branch.

If you need to handle banking outside regular branch hours, Citizens Bank offers 24/7 phone support and online banking through their website and mobile app. ATMs are available around the clock at most branch locations, and you can deposit checks, withdraw cash, and check your balance without waiting for the branch to open.

Key Takeaways

  • Most Citizens Bank branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m., with Saturday hours typically 9 a.m. to 1 p.m. and Sunday closures.
  • You can find your specific branch's hours by searching Citizens Bank's website with your zip code, calling the branch directly, or using Google Maps.
  • Citizens Bank customer service is available 24/7 by phone at 1-800-922-9999, and online banking works around the clock through their website and mobile app.
  • ATMs work 24/7 at most branch locations, so you can withdraw cash, deposit checks, and check your balance at any time without visiting during business hours.
  • Express locations have shorter hours and fewer services than full-service branches, so confirm your branch offers what you need before visiting.

How to find your nearest branch and its hours

Go to the Citizens Bank website and look for the "Locations" or "Find a Branch" option in the main menu. Enter your zip code, city, or street address into the search box. The results will show you nearby branches with their full hours of operation, phone numbers, and a list of services offered at each location.

Each branch listing will tell you whether it is a full-service location or an express branch. Full-service branches offer account opening, loan applications, safe deposit boxes, and all standard banking services. Express locations are smaller and may have limited services or shorter hours. If you need a specific service like opening a new account or explore for a loan, the listing will show whether that branch provides it.

If you do not have internet access or prefer to call, dial Citizens Bank's main customer service line at 1-800-922-9999. A representative can tell you the hours for your nearest branch, confirm what services are available there, and help you with your banking question over the phone instead of requiring an in-person visit.

What to do if you need banking outside regular hours

Citizens Bank ATMs work 24/7, so you can withdraw cash, deposit checks (at machines with mobile deposit capability), transfer money between accounts, and check your balance at any time. Most branch locations have at least one ATM available outside the building or in the lobby, accessible around the clock. If you need to deposit a check after hours, mobile deposit through the Citizens Bank app lets you photograph the check and submit it without visiting an ATM or branch.

If you need to speak with someone, Citizens Bank's phone support operates 24/7. Call 1-800-922-9999 and select the option for your account type. A representative can help with account questions, process transfers, set up bill payments, report fraud, or handle other issues without you needing to visit a branch.

Online banking through Citizens Bank's website or mobile app lets you transfer money between accounts, pay bills, view statements, and manage your account at any hour. You can also set up automatic payments so recurring bills are handled without you having to log in each time. This is especially useful if you need to move money or pay a bill outside business hours.

Holiday hours and closures

Citizens Bank branches close on major federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on Presidents' Day and other regional holidays. Holiday schedules can vary by location, so a branch in one state may have different holiday closures than one in another.

Before visiting a branch on or near a holiday, check the Citizens Bank website or call ahead to confirm. Holiday hours sometimes change year to year, and some branches may open for limited hours instead of closing entirely. ATMs and phone support remain available on holidays, so you can still handle banking needs even if the branch is closed.

Differences between full-service branches and express locations

Citizens Bank operates both full-service branches and smaller express locations. Full-service branches offer all services — account opening, loan applications, safe deposit boxes, notary services, and in-person customer service for complex issues. Express locations are smaller and typically offer basic services like deposits, withdrawals, and account inquiries, but may not handle loan applications or account opening.

Express locations often have shorter hours than full-service branches. When you search for a branch on the Citizens Bank website, the listing will clearly show which type of location it is and which services are available there. If you need a specific service like opening a new account or explore for a loan, confirm the branch offers it before you go, or call ahead to ask.

Frequently Asked Questions

Are Citizens Bank hours the same at every location?

No. While most branches open at 9 a.m. on weekdays, some open at 10 a.m., and closing times range from 5 p.m. to 6 p.m. Express locations may have shorter hours than full-service branches. Always check your specific branch's hours on the Citizens Bank website or by calling 1-800-922-9999.

Can I do my banking if the branch is closed?

Yes. ATMs work 24/7, phone support is available around the clock at 1-800-922-9999, and online banking through the website or mobile app works anytime. You can handle most routine tasks like transfers, bill payments, deposits, and balance checks without visiting a branch during business hours.

What if I need to speak to someone on a Sunday?

Call Citizens Bank's 24/7 customer service line at 1-800-922-9999. A representative can help with account questions, transfers, payments, fraud reports, and other issues. For in-person service, you will need to visit on a weekday or Saturday morning when a branch is open.

Do Citizens Bank hours change seasonally?

Most branches keep the same hours year-round, but some locations may adjust hours during winter months or around holidays. Check the Citizens Bank website or call your branch to confirm current hours if you are planning a visit during an unusual time of year.

What services can I do at an ATM versus in the branch?

ATMs let you withdraw cash, deposit checks, transfer money, and check your balance. Branches handle account opening, loan applications, safe deposit boxes, and complex issues that require a representative. For routine transactions, ATMs and online banking are faster than waiting for the branch to open.