Citizens Bank branch hours vary by location, but most open at 9 a.m. and close between 4 p.m. and 6 p.m. on weekdays

Citizens Bank does not have a single closing time across all branches. Each location sets its own hours within a range the bank establishes. Most weekday closings fall between 4 p.m. and 6 p.m., with 5 p.m. being common in urban areas. Saturday hours typically run from 9 a.m. to 1 p.m. or 2 p.m., and most branches are closed on Sundays.

The exact hours for your branch depend on its location and staffing. A branch in a downtown office building may close at 4 p.m., while a suburban location might stay open until 6 p.m. Holiday schedules also shift closing times — many branches close early or stay shut entirely on federal holidays.

To find your specific branch's hours, use the Citizens Bank branch locator on their website or call the branch directly. The locator shows hours for each day of the week and flags holiday closures. Calling ahead takes 30 seconds and saves a trip if you need something that requires a teller.

Key Takeaways

  • Most Citizens Bank branches close between 4 p.m. and 6 p.m. on weekdays, with Saturday hours ending by 2 p.m. at the latest.
  • Each branch sets its own hours within the bank's guidelines, so you cannot assume your location matches another branch's schedule.
  • The Citizens Bank website branch locator shows exact hours for every location and displays holiday closures.
  • ATMs and online banking work 24/7, so you can deposit checks, transfer money, and check balances outside branch hours.
  • If you need to speak to someone after hours, Citizens Bank phone support is available during extended hours on weekdays.

How to find your branch's exact closing time

The fastest way is the Citizens Bank branch locator at citizensbank.com. Enter your zip code or city, and the tool shows every branch near you with hours listed for each day. The display includes Saturday and Sunday hours, holiday schedules, and whether the branch offers drive-through service.

If you do not have internet access, call Citizens Bank customer service at 1-800-922-9999. A representative can tell you the hours for any branch and answer questions about what services are available before closing time. Wait times are usually shortest in the early morning or mid-afternoon on weekdays.

Some Citizens Bank branches are inside supermarkets or other retail locations. These branches may have different hours than standalone bank buildings — they often close when the host store closes. The branch locator notes when a branch is co-located with a retail partner.

What you can do outside branch hours

Citizens Bank ATMs work around the clock, so you can withdraw cash, deposit checks, and transfer money between your own accounts at any time. Most ATMs accept check deposits and process them the same business day if you deposit before midnight. The bank's mobile app shows ATM locations and lets you check your balance or send money to other Citizens Bank customers when ready.

Online banking through the Citizens Bank website or mobile app lets you pay bills, set up transfers, and review transactions 24/7. You can also deposit checks by taking a photo of the front and back with your phone — the bank processes mobile check deposits the same day if submitted before 9 p.m. Eastern time on a business day.

If you need to speak with someone outside branch hours, Citizens Bank phone support is available Monday through Friday from 7 a.m. to 9 p.m. Eastern time, and Saturday from 8 a.m. to 5 p.m. Eastern time. Sunday hours are 10 a.m. to 6 p.m. Eastern time. This covers most common questions about accounts, transfers, and card issues.

Planning ahead for time-sensitive transactions

If you need to deposit a check or withdraw a large amount of cash, plan to visit during branch hours. Checks deposited at an ATM after midnight may not post until the next business day, and large cash withdrawals sometimes require advance notice so the branch has enough cash on hand.

Wire transfers and external transfers to other banks can be initiated online or through the app, but they process during business hours. A wire sent at 6 p.m. will not leave your account until the next business day. If you need the money to arrive the same day, initiate the transfer before your branch closes.

For account issues that require a teller — like ordering new checks, reporting a lost card, or updating your address — you will need to visit during branch hours or call customer service. Some of these tasks can be done online, but others require verification that only a teller or phone representative can complete.

Holiday schedules and temporary closures

Citizens Bank branches close on federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on additional holidays depending on state or local observance. The branch locator on the Citizens Bank website shows which holidays affect your specific location.

Branches occasionally close for renovations or staffing changes. If you see a closure notice on the locator or receive a letter in the mail, the bank usually directs you to the nearest open branch. ATMs at the closed location typically remain active, and you can still bank online.

Frequently Asked Questions

Can I do everything I need at an ATM instead of visiting a branch?

Most routine tasks work at an ATM — withdrawals, deposits, transfers between your own accounts, and balance checks. You cannot open a new account, order checks, report fraud, or update personal information at an ATM. For those, you need a branch visit or a phone call to customer service.

What if I need cash after my branch closes?

Use a Citizens Bank ATM, which operates 24/7. If you do not have a Citizens Bank ATM nearby, you can withdraw cash at ATMs from other banks, though you may pay a fee. Check your account settings to see which out-of-network ATM fees explore to your account type.

Do all Citizens Bank branches have the same hours?

No. Each branch sets its own hours within the bank's guidelines. A branch in a busy downtown area may stay open until 6 p.m., while a suburban branch might close at 5 p.m. Always check your specific branch's hours on the locator or by calling ahead.

Can I deposit a check after the branch closes?

Yes, at a Citizens Bank ATM. Checks deposited at an ATM before midnight on a business day usually post the same day. Checks deposited after midnight or on weekends post the next business day. Mobile check deposit through the app also works 24/7 and posts the same day if submitted before 9 p.m. Eastern time on a business day.

What if I need to speak to someone outside branch hours?

Call Citizens Bank customer service at 1-800-922-9999. Phone support is available Monday through Friday 7 a.m. to 9 p.m. Eastern time, Saturday 8 a.m. to 5 p.m. Eastern time, and Sunday 10 a.m. to 6 p.m. Eastern time. For account issues, online chat may also be available through the website.