Citizens Bank branch hours vary by location, but most open at 9 a.m. on weekdays and close between 5 and 6 p.m.

The exact time your nearest Citizens Bank opens depends on which branch you visit. Some locations open as early as 8 a.m., while others start at 9 a.m. on Monday through Friday. Saturday hours are typically shorter — usually 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m. — and many branches are closed on Sunday.

Because hours change by location and can shift seasonally, the fastest way to find your branch's schedule is to search for it on Citizens Bank's website or call ahead. You can also use their branch locator tool, which shows hours alongside the address and phone number.

Key Takeaways

  • Most Citizens Bank branches open at 9 a.m. on weekdays, though some open at 8 a.m. depending on location.
  • Saturday hours are usually 9 a.m. to 1 or 2 p.m., and most branches are closed on Sunday.
  • The Citizens Bank website branch locator shows the exact hours for your specific location.
  • Calling your branch directly is the most reliable way to confirm hours before you visit, since schedules can change.

How to find your branch's hours online

Go to the Citizens Bank website and use the "Find a Branch" or "Locations" tool. Enter your zip code or city name, and the search will show you nearby branches with their full hours of operation listed below the address.

This tool updates regularly, so the hours you see there are current. If you are planning a visit for a holiday, check the website a few days ahead — many banks adjust their schedule around major holidays like Thanksgiving, Christmas, and New Year's Day.

Calling to confirm hours before you go

If you already know which branch you plan to visit, calling is faster than searching online. The phone number appears on your debit card, on your bank statements, and in the branch locator tool. When you call, you can ask not only about hours but also whether the service you need — like opening an account or getting a cashier's check — is available that day.

Some Citizens Bank branches are inside supermarkets or other retail locations, and those branches may have different hours than standalone bank buildings. A quick call confirms whether your branch is a full-service location or has limited hours because of its retail partner.

Using Citizens Bank's mobile app or online banking

If you need to handle your banking outside of branch hours, Citizens Bank's mobile app and online banking platform are open 24/7. You can transfer money between accounts, pay bills, deposit checks by phone camera, and check your balance at any time.

For questions that require speaking to someone, Citizens Bank offers phone support during extended hours — often earlier in the morning and later in the evening than branch locations. The app usually displays the phone number for customer service, or you can find it on your statement.

What to do if your branch is closed

If you need cash and your branch is closed, Citizens Bank ATMs are available 24/7. You can withdraw money, deposit cash or checks, and transfer funds at any Citizens Bank ATM without waiting for the branch to open.

If you need to speak with someone or handle a transaction that requires a teller, you have a few options. You can visit on the next business day, call customer service to handle it over the phone, or use online banking if the transaction can be completed there. Some Citizens Bank branches also offer Saturday hours, so checking nearby locations might give you an earlier option than waiting until Monday.

Holiday schedules and temporary closures

Citizens Bank branches close on major federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on local observance.

If a holiday falls on a weekday, the branch will be closed that day, though ATMs remain available. If you are unsure whether a specific date affects your branch, the website branch locator or a phone call to your location will confirm. Occasionally, a branch may close temporarily for renovations or staffing reasons — the website or a call will alert you to any unexpected closures.

Frequently Asked Questions

What time does Citizens Bank open on Saturday?

Most Citizens Bank branches open at 9 a.m. on Saturday and close between 1 and 2 p.m. Hours vary by location, so check your branch's specific schedule on the website or by calling ahead.

Can I do my banking outside of branch hours?

Yes. ATMs are available 24/7 for withdrawals, deposits, and transfers. Online banking and the mobile app are also open around the clock. For phone support, customer service hours often extend beyond branch hours — check your statement or the app for the exact times.

Are Citizens Bank branches open on Sunday?

Most Citizens Bank branches are closed on Sunday. However, you can use ATMs, online banking, and the mobile app anytime. If you need to speak with someone on Sunday, call customer service to see if phone support is available.

What if I need to visit on a holiday?

Citizens Bank branches close on major federal holidays. ATMs remain open, and you can handle many transactions through online banking or the mobile app. If you need in-person service, plan your visit for the nearest business day.

How do I find the phone number for my branch?

The phone number appears on your debit card, bank statements, and in the branch locator tool on the Citizens Bank website. You can also call the main customer service number listed on your statement to be transferred to your local branch.