Citizens Bank hours vary by location and service type

Most Citizens Bank branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m., though some locations stay open until 7 p.m. on certain days. Saturday hours typically run 9 a.m. to 1 p.m. or 2 p.m., and most branches are closed on Sundays. The exact hours depend on which branch you visit — a downtown location may have different hours than a suburban one in the same state.

Phone customer service operates on a different schedule than branches. Citizens Bank's main customer service line is available Monday through Friday from 8 a.m. to 8 p.m. Eastern Time, and Saturday from 9 a.m. to 5 p.m. Eastern Time. If you need to reach someone about a specific account issue, the number on the back of your debit or credit card may have extended hours.

Online and mobile banking have no set hours — you can log in and perform most transactions at any time. ATMs are available 24/7 at Citizens Bank locations and through their network.

Key Takeaways

  • Weekday branch hours are usually 9 a.m. to 5 p.m. or 6 p.m., but individual locations vary and some stay open until 7 p.m.
  • Saturday hours are typically 9 a.m. to 1 p.m. or 2 p.m., and most branches close on Sunday.
  • Customer service by phone is available Monday through Friday 8 a.m. to 8 p.m. Eastern Time and Saturday 9 a.m. to 5 p.m. Eastern Time.
  • You can check your specific branch's hours on the Citizens Bank website by entering your zip code or street address.

How to find your branch's exact hours

The fastest way to confirm hours is to visit the Citizens Bank website and use their branch locator tool. Enter your zip code or street address, and the tool will show you the address, phone number, and hours for each nearby location. Hours are listed for each day of the week, so you can see whether a branch is open on Saturday or has extended weekday hours.

You can also call the branch directly using the number from the locator tool. Staff can tell you if the branch has special hours on holidays or if there are any temporary closures. If you are planning to visit for a specific service — like opening an account or getting a cashier's check — calling ahead can confirm that service is available that day.

What you can do outside of branch hours

Citizens Bank ATMs work 24/7, so you can withdraw cash, deposit checks (at machines with mobile deposit or check-scanning capability), and check your balance at any time. The Citizens Bank mobile app and website let you transfer money between accounts, pay bills, deposit checks by photo, and view your transaction history without visiting a branch.

If you need to speak with someone outside of phone customer service hours, you have limited options. Some account issues can wait until the next business day. For urgent matters like fraud or a lost card, the number on the back of your card may route you to a 24/7 fraud line, which operates separately from regular customer service.

Holiday closures and temporary changes

Citizens Bank branches close on major U.S. holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on location. The branch locator tool on the Citizens Bank website usually shows holiday hours, or you can call your branch directly to confirm.

During severe weather or other emergencies, individual branches may close temporarily. If you are planning an important visit, checking the website or calling ahead is worth the time.

Extended hours and weekend services

A small number of Citizens Bank branches in major cities or high-traffic areas offer extended weekday hours — some open as early as 8 a.m. or stay open until 7 p.m. A few locations may have limited Sunday hours, though this is uncommon. Use the branch locator to see if your nearest location offers these options.

If your branch does not have weekend or evening hours that work for your schedule, online banking and ATM access mean you are not entirely dependent on branch hours for routine transactions. For services that require a teller or banker — like opening a new account, explore for a loan, or resolving a complex issue — you may need to plan a weekday visit or use phone customer service.

Frequently Asked Questions

Are Citizens Bank hours the same at every location?

No. Hours vary by branch. A downtown location may open earlier or stay open later than a suburban branch in the same area. Always check your specific branch using the locator tool or by calling directly.

Can I do everything online that I can do in a branch?

Most routine tasks — transfers, bill pay, check deposits, balance checks — work online or through the mobile app. You will need to visit a branch or call customer service for things like opening a new account, explore for credit, or resolving disputes.

What should I do if I need help outside of customer service hours?

For non-urgent issues, wait until the next business day and call or visit a branch. For urgent matters like fraud or a lost card, the number on the back of your card routes to a 24/7 line. For routine transactions, use ATMs or online banking.

Do Citizens Bank branches open on weekends?

Most branches are open Saturday morning, typically 9 a.m. to 1 p.m. or 2 p.m. Very few locations have Sunday hours. Check your specific branch to confirm.

How do I know if my branch will be closed for a holiday?

The branch locator tool shows holiday hours. You can also call your branch directly. Citizens Bank closes on major U.S. holidays like Thanksgiving, Christmas, and Independence Day.