You can order checks through Citizens Bank's online banking portal, by phone, or through the mail

Citizens Bank lets you order checks in three ways: through your online banking account (the fastest route), by calling their customer service line, or by mailing a request form. The online method takes the least time and gives you the most control over what you're ordering. Phone and mail orders work if you don't use online banking, but they take longer to process.

Most orders arrive within 7 to 10 business days, though expedited shipping is available for an extra fee. You'll need your account number and routing number ready, and you should know what style and quantity of checks you want before you start the order.

Key Takeaways

  • Online ordering through Citizens Bank's website or mobile app is the fastest method and lets you choose check styles, quantities, and delivery speed before confirming.
  • Phone orders go to Citizens Bank customer service, and you'll need your account number and a payment method ready when you call.
  • Standard delivery takes 7 to 10 business days; expedited options cost more but arrive faster.
  • You can order checks printed with your name, address, and account information, or request duplicate checks for a specific purpose.

Ordering checks online through Citizens Bank's portal

Log into your Citizens Bank online banking account on the website or mobile app. Look for a section labeled "Manage Checks," "Order Checks," or "Check Services" — the exact label varies by account type, but it's usually in the main menu or under account settings. Click that option and you'll see a form asking for the quantity, style, and delivery method.

You'll choose how many boxes of checks you want (usually 25, 50, or 100 checks per box), pick a design or layout if options are available, and select standard or expedited shipping. The system will show you the total cost before you confirm. Payment comes from your Citizens Bank account automatically. Once you submit the order, you'll receive a confirmation number and an estimated delivery date.

Ordering checks by phone

Call Citizens Bank's customer service number on the back of your debit card or on your monthly statement. Tell the representative you want to order checks. Have your account number, routing number, and the address where you want the checks delivered ready before you call.

The representative will ask you how many boxes you want, what style or design you prefer, and whether you want standard or expedited shipping. They'll confirm the cost and process the order over the phone. You'll receive a confirmation number and an estimated delivery date. This method takes longer than online ordering because the request has to be entered into the system manually, but it works if you're not comfortable using online banking.

Ordering checks by mail

Request a check order form from Citizens Bank by calling customer service or visiting a branch in person. Fill out the form with your account number, the quantity and style of checks you want, your delivery address, and your preferred shipping method. Mail the completed form to the address Citizens Bank provides on the form itself.

Mail orders are the slowest option because your form has to arrive at Citizens Bank, be processed, and then the checks have to be printed and shipped to you. This method typically takes 2 to 3 weeks total. Use it only if you can't access online banking and prefer not to call.

What happens after you place your order

Once Citizens Bank receives your order, they send it to a check printer. The printer produces your checks with your name, address, account number, and routing number printed on them. During this time, you can still use your account normally — the order doesn't freeze your account or prevent deposits and withdrawals.

You'll receive your checks at the address you specified on the order. If you ordered expedited shipping, the checks arrive faster but cost more. Standard shipping usually means 7 to 10 business days from the date you placed the order, though this can vary depending on the printer's workload and mail delivery times in your area.

Costs and check styles

Citizens Bank charges a fee for check orders, but the exact amount depends on the quantity, style, and shipping method you choose. Standard checks cost less than designer or specialty checks. Expedited shipping adds a fee on top of the base check price. You can see the total cost before you confirm any order, whether you're ordering online, by phone, or by mail.

Check styles available through Citizens Bank typically include basic single-check layouts, duplicate checks (two checks per page), and sometimes designer options with patterns or colors. The available styles may vary, so look at what's offered when you place your order. If you need a specific layout for business purposes, ask the customer service representative whether that option is available.

Reordering checks and managing your account

If you've ordered checks from Citizens Bank before, reordering is usually faster because the system remembers your previous choices. You can often reorder with just a few clicks online or a quick phone call. If your address, name, or account information has changed, you'll need to provide the updated details so the new checks print correctly.

If you lose checks, suspect fraud, or need to stop payment on a check you've already written, contact Citizens Bank when ready. They can place a stop payment on a specific check (usually for a fee) or help you find your account if you believe checks have been stolen or misused.

Frequently Asked Questions

How long does it take to get checks after I order them?

Standard delivery takes 7 to 10 business days from the date you place your order. Expedited options are faster but cost more. The exact timeline depends on when the check printer receives your order and how quickly mail reaches your address.

Can I order checks if I have a joint account?

Yes. Joint account holders can order checks, and the checks will typically be printed with both names on them unless you request otherwise. Contact Citizens Bank to confirm whose name appears on the checks and in what order.

What if I need checks before the standard delivery date?

Citizens Bank offers expedited shipping for an additional fee, which speeds up delivery. If you need checks urgently, ask about next-business-day or 2-day options when you place your order. Some branches may also be able to provide temporary check stock in person.

Can I order duplicate checks or checks with a different layout?

Yes. When you order, you can choose from available check styles and layouts, including duplicate checks (two per page). The available options depend on what Citizens Bank's printer offers at the time you order. You'll see all choices before you confirm.

What information gets printed on my checks?

Citizens Bank prints your name, address, account number, and routing number on your checks. This information comes from your account details on file. If any of this information is incorrect, contact Citizens Bank before placing your order so the checks print correctly.