You can close a Chase savings account by phone, in person at a branch, or online through your account settings

The fastest route is a phone call to Chase customer service at 1-800-935-9935. Have your account number ready. Tell them you want to close the account, and they will ask what you want to do with any remaining balance — transfer it to another account, receive a check, or move it to another Chase account you hold. The call takes about five minutes. If you prefer to do it in person, visit any Chase branch with your ID and ask to close the account. Online closure is available through the Chase mobile app or website, though the option appears only in certain account types and regions.

Before you call or visit, move any money you want to keep. Chase will not charge you a fee to close a savings account, but if there is a balance remaining, you need to tell them where it goes. If you leave money in the account after closing, Chase will eventually send it to you by check, but this takes longer than directing it yourself.

Key Takeaways

  • Phone closure at 1-800-935-9935 is the quickest method and takes about five minutes.
  • You must decide what happens to any remaining balance before closing — transfer to another account, receive a check, or move to a different Chase account.
  • Chase does not charge a fee to close a savings account.
  • If your account has a monthly maintenance fee, closing it stops future charges when ready.
  • You can close the account even if it has a zero balance, though some accounts require a minimum balance to stay open.

What happens to your money when you close

Any balance in the account must go somewhere. When you call or visit to close, Chase will ask you to choose: transfer the money to another Chase account you own, transfer it to an account at a different bank (you will need to provide routing and account numbers), or receive a check mailed to your address on file. If you do not choose, Chase will mail you a check, which typically arrives within one to two weeks.

If the account is linked to automatic transfers or bill payments, those will stop once the account closes. Check your other accounts to make sure no payments are still trying to pull from this account after closure, because failed transactions can trigger overdraft fees on your other accounts.

Closing an account with an outstanding balance or holds

You can close an account even if it has a negative balance, but Chase will not close it until the negative amount is paid. If you owe money, you must cover that before closure. Transfer funds from another account or deposit cash at a branch to bring the balance to zero or positive.

If Chase has placed a hold on the account — usually because of suspected fraud or a dispute — you cannot close it until the hold is lifted. Call customer service to ask why the hold is there and how long it will remain. Holds typically last a few business days to a few weeks depending on the reason.

Timing and what to expect after closure

Closure is when ready once you confirm it. The account number becomes inactive right away, and you cannot use the debit card or access the account online. Any pending transactions that have not yet cleared may still process against the account for a few days after closure, so do not be surprised if you see activity for a short time afterward.

Chase will send you a final statement showing the closure date and the balance transferred or mailed to you. This statement arrives by mail within one to two weeks. Keep it for your records, especially if you are closing the account to resolve a dispute or for tax purposes.

Closing a savings account linked to a checking account

If your savings account is linked to your checking account for overdraft protection or transfers, closing the savings account does not affect the checking account. However, overdraft protection will no longer work — if you overdraw the checking account, Chase will not pull funds from the savings account to cover it. Make sure you understand what happens to overdraft coverage before you close.

If you have automatic transfers set up between the two accounts, those will stop. Review your checking account settings after closure to confirm no transfers are still scheduled.

Reasons to close and alternatives to consider

People close savings accounts for different reasons: moving to a different bank, consolidating multiple accounts, or avoiding monthly maintenance fees. If the fee is the issue, ask Chase whether you can downgrade to a different savings product instead — some accounts have no monthly fee if you maintain a minimum balance or set up direct deposit. This might be simpler than closing entirely.

If you are closing because of poor customer service or a dispute, document what happened before you close. Keep records of any communications with Chase in case you need to reference them later.

What to do after closing

Once the account is closed, you no longer have access to it. If you need to reopen it later, you can, but Chase will treat it as a new account process. Check your credit report a few weeks after closure to make sure the account shows as closed by you, not by Chase — this matters for your credit history.

If you transferred your balance to another bank, monitor that account to confirm the funds arrived. Transfers between banks typically take one to three business days. If money does not appear within that window, contact the receiving bank to ask whether they have received the transfer.

Frequently Asked Questions

Do I have to close the account in person?

No. Phone closure is faster and available 24/7 at 1-800-935-9935. In-person closure at a branch is an option if you prefer to handle it face-to-face, but it is not required.

What if I forgot my PIN or do not have my account number?

Call Chase customer service with your Social Security number and the phone number or address on file. They can look up your account and help you close it without the account number or PIN.

Can I reopen a closed savings account?

Yes, but Chase treats it as a new account. You will go through the account opening process again, and the old account number will not be reactivated. This usually takes a few minutes by phone or online.

Will closing my savings account hurt my credit?

Closing a savings account does not affect your credit score. Credit scores are based on credit history — loans, credit cards, and payment history. Savings accounts do not appear on your credit report.

What if I have pending transactions when I close?

Transactions that have already been authorized may still clear for a few days after closure. The funds will come from your account balance even though it is closed. Make sure you have enough money in the account to cover these before you close, or they may overdraft.