You can close your Capital One 360 savings account through their website or mobile app in a few minutes

Capital One 360 lets you close your savings account online without calling or visiting a branch. The process takes about five minutes: you log in, navigate to account settings, confirm you have no pending transfers or holds, and submit the closure request. The account closes when ready, though it may take a few business days for any remaining balance to reach your linked bank account.

Before you close, make sure your account balance is zero or that you have arranged a transfer to another bank account. Capital One 360 will not close an account with money still in it. You also cannot close the account if there are pending transactions, holds placed by the bank, or if you are in the middle of a transfer.

Key Takeaways

  • Log into your Capital One 360 account on their website or mobile app and go to account settings or account management.
  • Transfer any remaining balance to another bank account before closing, since Capital One 360 will not close an account with money in it.
  • The account closes right away once you submit the request, but any remaining funds take a few business days to arrive at your linked account.
  • You cannot close the account if there are pending transfers, holds, or uncleared transactions.

Step-by-step: closing through the website

Start by going to capitalone360.com and signing in with your username and password. Once you are logged in, look for "Account Settings" or "Manage Accounts" — the exact wording varies depending on whether you are using the full website or the mobile app, but it is usually in a menu at the top right or in a settings icon.

Click on the savings account you want to close. You will see account details including your current balance. If your balance is not zero, you need to transfer the money out first. Capital One 360 will show you a transfer option right on the account page — select it and move your balance to the external bank account you have linked to your Capital One 360 profile.

Once your balance is zero and any pending transactions have cleared, go back to account settings and look for a "Close Account" or "Close This Account" button. Click it, and Capital One 360 will ask you to confirm. Read the confirmation message to make sure you understand that the account will be closed permanently and cannot be reopened. Click the final confirmation button, and the account closes when ready.

Transferring your balance before closing

You must have a linked external bank account to transfer money out. If you have not already linked one, you can do this in the "Transfers" or "Move Money" section of your Capital One 360 account. You will need the routing number and account number of the bank account you want to transfer to.

Once the external account is linked, go to the transfer page and select "Transfer Out" or "Move to External Account." Enter the amount you want to transfer — usually your full balance — and choose the date. Capital One 360 typically processes transfers within one to two business days, though it can take longer depending on your bank.

Do not close your account until the transfer is complete and your balance shows as zero in Capital One 360. If you close while a transfer is pending, the transfer may fail and you could lose access to your money temporarily.

What happens to your money after you close

If you have a balance remaining when you close the account, Capital One 360 will automatically transfer it to the external bank account you have on file. This transfer usually takes three to five business days. You will receive an email confirming the closure and the transfer.

If you do not have an external account linked, contact Capital One 360 before closing. They can help you set one up or arrange a check to be mailed to your address on file. Closing without a linked account can delay access to your money.

If you cannot close through the website

Some accounts cannot be closed online — for example, if there is a hold placed by Capital One 360 or if you have pending transactions that have not cleared. In these cases, you will see a message on the account settings page explaining why you cannot close.

If you see a hold or pending transaction message, wait for it to clear, then try again. Holds usually lift within a few business days. If the hold does not clear or you are not sure why it is there, contact Capital One 360 customer service at the number on the back of your debit card or through the "Contact Us" page on their website.

You can also close your account by phone if you prefer not to do it online. Call the number on your debit card and ask to speak with someone about closing your savings account. They will walk you through the same steps — confirming your balance is zero and asking you to verify your identity.

After your account is closed

Once closed, your Capital One 360 savings account cannot be reopened. If you want to use Capital One 360 again in the future, you would need to open a new account, which may take a few business days to set up.

You will no longer be able to log into that account or see its transaction history online, though Capital One 360 keeps records for their own purposes. If you need a statement or transaction history for tax or record-keeping reasons, read or print it before you close the account.

Frequently Asked Questions

What if I have a pending direct deposit or automatic payment?

You cannot close the account while transactions are pending. Wait for the direct deposit or payment to clear, then close. If you have recurring automatic payments set up, cancel them first or redirect them to another account.

Can I reopen my account after closing it?

No. Once closed, the account is gone permanently. You would need to open a new Capital One 360 account if you want to use them again, which takes a few business days.

How long does it take for my money to arrive after I close?

If you transfer your balance before closing, it takes one to two business days to leave Capital One 360 and another one to three days to arrive at your external bank, depending on your bank. If you close with a remaining balance, Capital One 360 initiates the transfer automatically, which usually takes three to five business days total.

Do I need to close my debit card when I close my account?

Your Capital One 360 debit card will stop working once the account closes. You do not need to do anything — it will straightforward be deactivated. If you want to physically destroy the card, you can, but it is not required.

What if I forgot my password and cannot log in to close the account?

Use the "Forgot Password" link on the Capital One 360 login page to reset it. You will need access to the email address or phone number associated with your account. Once you reset your password, you can log in and close the account online.